Kayla Neu
Boston ,MA
Summary
Dynamic E-Commerce Specialist with a proven track record at Black Hat Collective, excelling in customer support and payment processing. Leveraged Google Analytics to enhance marketing strategies, driving significant sales growth. Adept at negotiating with suppliers and fostering strong client relationships, ensuring a superior online shopping experience.
Overview
4
4
years of professional experience
Work History
E-Commerce Specialist
Black Hat Collective
11.2021 - 11.2025
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Negotiated with suppliers to secure best prices for products.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Established and maintained e-commerce website to promote and sell products.
Patient Care Technician
U MASS Global
11.2024 - 04.2025
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Maintained clean and safe environment to promote patient safety and comfort.
Freelancer Digital Marketer
Kayla M Neu LLC
06.2022 - 03.2025
- Managed marketing campaigns to cultivate brand awareness and drive website traffic.
- Prepare detailed campaign reports and digital marketing strategies, communicating key findings to senior management.
- Helped clients develop website portals and social media pages to promote businesses.
- Virtual Contracting for business clientele administrative assistant duties.
Bell Ringer
Salvation Army Store
11.2024 - 12.2024
- Drew attention to kettle by bell ringing and greeting people.
- Assembled sign and kettle daily in specified locations.
- Protected donations by never leaving kettle unattended.
Home Health Aide
Choice Home Healthcare
08.2021 - 12.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
High School Diploma -
Excel
Boston, MA11-2025
Legal Office Administrative
Alison
Boston, MA04-2025
Skills
- Customer Service Orientated
- Management Experience
- Organizational and Effectiveness skills
Languages
Spanish
Professional Working
French
Professional Working
Timeline
Patient Care Technician
U MASS Global
11.2024 - 04.2025
Bell Ringer
Salvation Army Store
11.2024 - 12.2024
Freelancer Digital Marketer
Kayla M Neu LLC
06.2022 - 03.2025
E-Commerce Specialist
Black Hat Collective
11.2021 - 11.2025
Home Health Aide
Choice Home Healthcare
08.2021 - 12.2021
High School Diploma -
Excel
Legal Office Administrative
Alison
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