Kayla Newton
Charlottesville,VA
Summary
Dynamic and results-oriented professional with a proven track record of success in high-end customer service. Thrives in fast-paced environments, adept at multitasking while maintaining a focus on delivering superior customer service. Demonstrated ability to adapt to diverse situations and bring a fun, enthusiastic energy to the job.
Overview
14
14
years of professional experience
Work History
Visual Manager
Pottery Barn
09.2015 - Current
- Since being promoted to visual manager two years ago, I have been responsible for transforming the corporate vision to a tangible experience for clients by balancing both product and seasonal demands, creating compelling destinations throughout the store, positively impacting store sales, helping us to meet and exceed our revenue goals regularly. Responsibilities included opening and closing the store, maintaining accurate and timely documentation, and staying on top of corporate communications
- Prior to the Visual Manager promotion, I began working as a stock associate and worked my way up to running the entire stockroom and managing all inputs and outputs for our warehouse
- I began working for the company as a part time stock associate over eight years ago and worked my way up to many roles including the Shipper Receiver where I was responsible for running the entire stockroom, tracking shipments for both the store and clients, and ensuring products were acquired in a timely manner, auditing incoming and outgoing shipments,keeping meticulous records and ensuring inventory was accurate
- In every role I have had, customer service is always at the forefront. My clientele expects a high level of service from the moment they enter the store to the second they leave. I have maintained a perfect customer service rating on the reviews from clients for the last 3 years. This has been both face to face and virtually, working with clients across the country to facilitate sales and have one-call resolutions.
- I work with the team to schedule appointments for the designers, and navigate prompt problem-solving to ensure a smooth experience for clients. Responsible for opening and closing the store daily.
Customer Service Representative
Farm Fresh
06.2010 - 09.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in bill paying for their utilities.
Education
Associate of Science -
Piedmont Virginia Community College
Charlottesville, VA05.2024
Skills
- Customer Service
- Team Leadership
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Work Planning and Prioritization
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Customer Relationship Management
- Goal Setting
- Good Judgment
- Documentation And Reporting
Timeline
Visual Manager
Pottery Barn
09.2015 - Current
Customer Service Representative
Farm Fresh
06.2010 - 09.2015
Associate of Science -
Piedmont Virginia Community College
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