Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAYLA NGUYEN

Alameda,CA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

RK Logistics(via Randstad)
02.2025 - Current
  • Served as first point of contact for customer inquiries, directly supporting clients including LAM Research and DHL
  • Created and escalated service tickets by utilizing customer portals and internal systems
  • Monitored and responded to emails, prioritizing escalations and urgent service requests to meet SLA standards
  • Collaborated with supervisors and cross-functional teams to resolve issues efficiently and maintain service quality
  • Audited department tickets to ensure accuracy, compliance, and high-quality service delivery
  • Demonstrated critical thinking and problem-solving to identify issues and determine best solutions
  • Maintained professional communication across departments and campuses to support seamless operations
  • Adapted to changing priorities, multitasked effectively, and supported additional teams as needed

Material Handler

RK Logistics(via Randstad)
11.2024 - 02.2025
  • Addressed and reported overages, shortages, and damages (OSD) promptly to supervisors to ensure smooth workflow.
  • Managed inbound and outbound shipments by unloading customer products, verifying accuracy, and staging for delivery.
  • Performed detailed product inspections, including weighing, measuring (DIMS), and labeling during the receiving and shipping process.
  • Consolidated and wrapped partial pallets for storage, ensuring optimal space utilization and efficient inventory management.
  • Prepared products for shipment by packing, repacking, and verifying proper documentation, including revised BOLs and packing slips.
  • Demonstrated flexibility and teamwork by assisting other departments and cross-training in additional warehouse functions.

Sales and Customer Service Manager

Macy's Southland
04.2023 - 08.2024
  • Lead and managed a team of 30+ sales associates across multiple departments, surpassing a total annual sales plan of $4M.
  • Developed and coached 5 sales captains, emphasizing metrics analysis, customer service excellence, daily operations, and public speaking skills.
  • Managed schedule edits and payroll processing for a team of over 30 colleagues.
  • Managed the full hiring lifecycle for 15 employees, including conducting interviews, ensuring compliance, and overseeing completion of Theatro and register training.
  • Conducted monthly safety meetings and store inspections, recorded work orders and accident reports.
  • Facilitated monthly meetings for the Colleague Resource Group to enhance employment satisfaction among colleagues.
  • Ensured departments were adequately trained by hosting monthly sessions on various topics, including technology, merchandise execution, and credit card benefits.
  • Delivered presentations on business acumen to divisional and regional partners, fostering strategic alignment and operational efficiency.

Executive Development Program Trainee

Macy's Fashion Valley
07.2022 - 04.2023
  • Directed receiving and processing operations, maintaining high back-of-house standards for efficiency and organization.
  • Led multiple teams in adapting to a new, innovative selling model, providing training on registers and technology.
  • Led and developed strategies to plan and execute product movement logistics and fulfillment, ensuring efficient merchandise flow.
  • Collaborated with cross-functional partners to manage incoming receipts, driving sales and profit through optimized merchandise handling.
  • Assessed merchandise execution processes, identified improvement areas, recommended solutions to enhance store operations.
  • Oversaw the implementation of Service Level Agreements (SLAs) for Curbside Pick-Up, ensuring a safe, efficient, and timely customer experience.
  • Collaborated with Business Administration, Asset Protection, and Merchandising teams on safety audits, RFID programs, and operational support.

Sales Associate

Macy's Walnut Creek Broadway Plaza- Fine Jewelry
11.2021 - 06.2022
  • Provided professional client experience to customers in an elevated service environment.
  • Handled packing of customer sizing and repair orders for outbound shipment to the Jewelry Center.
  • Organized and filed documentation for shipping, receiving customer sizing, repairs, sales, and returns.
  • Executed all aspects of the fulfillment process, including picking, packing, labeling, shipping, and managing Buy Online, Pickup in Stores (BOPS) orders.
  • Worked collaboratively with colleagues to perform daily operational tasks such as handling and showing high value fine jewelry, managing piece count bookkeeping, fulfilling online orders, operating POS systems and cash handling.

Education

Bachelor of Arts - Communication Studies

San Francisco State University
05.2021

Skills

  • Conversational Vietnamese proficiency
  • Microsoft Office Suite
  • Google Office Suite
  • Powerpoint
  • Excel
  • Prezi
  • Systems Applications and Product(SAP)

Timeline

Customer Service Representative

RK Logistics(via Randstad)
02.2025 - Current

Material Handler

RK Logistics(via Randstad)
11.2024 - 02.2025

Sales and Customer Service Manager

Macy's Southland
04.2023 - 08.2024

Executive Development Program Trainee

Macy's Fashion Valley
07.2022 - 04.2023

Sales Associate

Macy's Walnut Creek Broadway Plaza- Fine Jewelry
11.2021 - 06.2022

Bachelor of Arts - Communication Studies

San Francisco State University

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