Kayla Nichols
Tallahassee
Summary
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Hollie's Boutique
08.2023 - 08.2025
- Handled customer inquiries, returns, and complaints with professionalism and empathy to ensure a positive shopping experience.
- Modeled all incoming clothing along with creating social media marketing ads.
- Collaborated closely with the owner and team to support marketing initiatives, including social media promotions and in-store events.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Processed transactions efficiently using POS systems, ensuring accurate cash handling and customer satisfaction.
- Maintained in-depth knowledge of boutique inventory, including new arrivals and seasonal collections, to drive informed sales.
- Built and maintained relationships with repeat customers, fostering loyalty and generating positive word-of-mouth for the business.
Education
Political Science
Florida State University
Tallahassee, FL05.2029
High School Diploma -
Bishop Verot Catholic High School
Fort Myers, Florida05.2025
Skills
- Time management
- Customer service
- Communication skills
- Leadership
- Teamwork
- English
- Problem-solving
- Store opening and closing
- Product knowledge
Timeline
Retail Sales Associate
Hollie's Boutique
08.2023 - 08.2025
Political Science
Florida State University
High School Diploma -
Bishop Verot Catholic High School