Kayla Nicole
Henderson
Summary
Motivated and detail-oriented student seeking to leverage strong communication and interpersonal skills in an IT role. Experience in data entry and financial transactions, with a talent for quickly memorizing product details and fostering positive customer relationships. Recognized for strong work ethic, adaptability, and ability to thrive in both independent and collaborative environments. Committed to embracing new challenges and continuously enhancing skill sets to contribute effectively to team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Freelance AI Data Annotator
Outlier
09.2025 - Current
- Detailed-oriented AI Data Specialist with 1+ years in annotating datasets.
- Annotated and labeled 5,000+ text and image datasets for NLP models, achieving 98% accuracy in quality audits.
- Identified and mitigated data biases in training sets, enhancing model fairness.
- Annotated large datasets to improve AI model performance and accuracy.
- Collaborated with cross-functional teams to ensure data quality and consistency.
- Developed guidelines for annotation processes, enhancing workflow efficiency.
- Seeking to leverage annotation skills in a dynamic AI training environment.
- Trained new annotators on best practices and project requirements.
Fulfillment Center
Amazon
09.2020 - Current
- Used computer skills and Amazon specific programs to problem solve issue with products and inventory; Researched inventory and available shipments; Received items and properly packaged damaged items to be deposed of.
- Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
- Performed cycle counts to ensure accuracy of inventory levels.
- Labeled containers correctly for product identification purposes.
- Safety and Operations Certified; Maintenance and repaired machinery so products could be scanned and properly recorded; General maintenance of machines for the ability to keep production rate up.
Customer Service Associate
Aaron Brothers
06.2015 - 01.2019
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Enhanced productivity and customer service levels by anticipating needs and delivering support.
- Restocked shelves for displays and sales
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Cashier Duties; Kept records of purchases; maintained orderly appearance of checkout area; Restocked supplies as needed.
Education
Associate of Arts - Criminal Justice
College of Southern Nevada
Las Vegas, NV12-2026
Entry Level Network Technician Program - Computer Technology
Netcom Learning
Las Vegas, NV11-2023
Skills
- Freelance AI Trainer
- Time management
- Attention to detail
- Multitasking Abilities
- Problem-solving
- Technical skills
- Computer literacy
- Software Installation
- Hardware configuration
- Network security measures
- Help desk assistance
- Network operating systems
- Technical Support
- Analytical Thinking and Computer Troubleshooting
- Microsoft Office
- Work Integrity
- Issue Resolution
- Multitasking and Organization
- Workflow Optimization
- Art History
- Traditional Fine Art Skills
Certification
- Entry Level Network Technician
Timeline
Freelance AI Data Annotator
Outlier
09.2025 - Current
Fulfillment Center
Amazon
09.2020 - Current
Customer Service Associate
Aaron Brothers
06.2015 - 01.2019
Entry Level Network Technician Program - Computer Technology
Netcom Learning
Associate of Arts - Criminal Justice
College of Southern Nevada
Education and Training
other,false,other