Kayla-Nicole McKinley
Kihei,HI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Concierge
HotelPlanner
Lahaina, HI
01.2021 - 09.2022
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
Customer Service
Hardwearstore
Lahaina, HI
- Greeted customers and ascertained their needs.
- Provided product information to customers based on their inquiries.
- Assisted with stocking shelves, organizing displays and maintaining cleanliness of store environment.
- Answered customer questions regarding products, pricing, availability and services.
- Processed cash payments and credit card transactions accurately and efficiently.
Education
Associate of Arts - Liberal Arts And General Studies
University of Hawaii Maui College
Kahului, HI07.2011
Skills
- Front Office Administration
- Shipping and Receiving Understanding
- Data Management
- Interdepartmental Communication
- Cash Handling
- Customer Service Excellence
- Customer Needs Assessment
Timeline
Concierge
HotelPlanner
01.2021 - 09.2022
Customer Service
Hardwearstore
Associate of Arts - Liberal Arts And General Studies
University of Hawaii Maui College
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