Kayla Nitz
Stanley,WI
Summary
Results-driven retail management professional with strong background in grocery store operations. Proven ability to lead teams, optimize inventory, and enhance customer satisfaction. Skilled in team collaboration, adaptable to changing demands, and reliable in achieving targets. Known for effective communication, problem-solving, and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Grocery Manager
River Country Co-op
11.2018 - Current
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented merchandising strategies to enhance product visibility and drive sales growth.
- Resolved customer complaints quickly and efficiently to boost customer satisfaction.
- Delegated tasks and duties to staff and clearly communicated timeframes for completion.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Handled the receiving paperwork from all vendor deliveries.
Front End Manager
Hansen's IGA
10.2017 - 11.2018
- Supervised daily operations to ensure optimal front-end service and customer satisfaction.
- Trained and mentored staff on customer engagement and efficient checkout procedures.
- Resolved customer inquiries and complaints, fostering a positive shopping environment.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Evaluated employee performance and made recommendations for improvements.
Front End Manager
Gordy's County Market
03.2016 - 08.2017
- Promoted from cashier to front end manager within months, demonstrating rapid growth in leadership abilities and operational knowledge.
- Trained and mentored staff on best practices for customer engagement and checkout procedures.
- Developed strong relationships with vendors, negotiating advantageous pricing structures for products and promotional materials.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Facilitated month-end closing processes.
Sandwich Artist
Subway
09.2014 - 03.2015
- Prepared sandwiches to customer specifications, ensuring quality and freshness.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Trained new staff on food preparation techniques and customer service standards.
- Assisted in inventory management, tracking supplies to minimize waste and enhance efficiency.
- Greeted guests, promoted specials, and took orders.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Education
High School Diploma -
Stanley-Boyd
Stanley, WI05.2014
Skills
- Coordination of inventory
- Verbal and written communication
- Customer service management
- Time Management
- Training and mentoring
- Task Delegation
- Strong problem-solving abilities
- Organizational skills
- Effective multi-tasking and prioritizing skills
- Dependable and honest
Timeline
Grocery Manager
River Country Co-op
11.2018 - Current
Front End Manager
Hansen's IGA
10.2017 - 11.2018
Front End Manager
Gordy's County Market
03.2016 - 08.2017
Sandwich Artist
Subway
09.2014 - 03.2015
High School Diploma -
Stanley-Boyd