Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kayla Nitzsche

Summary

Positive, resourceful, and results-driven individual with knack for building strong customer relationships and delivering tailored solutions. Possesses solid understanding of sales principles and exceptional communication skills. Demonstrates ability to drive revenue growth and contribute to team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Trench Safety/ Internal Sales Representative

United Rentals
03.2023 - Current
  • Customer service: Processed customer orders, planned and optimized shipments into loads and tendered freight to third party carriers
  • Spearheaded business development, new and current client acquisitions
  • Built and strengthened lasting relationships with clients based on accurate price quotes and customer centric terms
  • Sourcing equipment/ parts from other branches to ensure our customers always have all the proper tools for their job
  • Semi-annually assisted with a warehouse inventory
  • Including counting, organizing, labeling and auditing
  • Multitasking training when new hires come onto the team
  • Maintaining a level head and good communication with my trainee and customers to set our expectations for customer service during challenging/ busy times

Supervisor / Front End

Costco Wholesale
06.2019 - 03.2023
  • Quick learning: Hands on or vocal instructions from manager or colleagues with minimal errors
  • Took direction well when learning a new task and memorized instructions including bake times and temperatures
  • Flexibility and adaptability: Familiarized myself in all four bakery stations: (Sanitation, Wrapping, Decorating, Baking)
  • Learning each station necessities to move throughout the bakery each day
  • Adjusted my schedule weekly to comply with bakery production needs
  • Member Service: Always treated members with respect while assisting their questions
  • If questions presented answers I did not know, I'd find a supervisor or manager to further assist
  • Training: Directed new hires on sanitation procedures
  • Ensuring each individual understood the job requirements and expectations of a sanitized Costco bakery

Bank Teller

J.P. Morgan Chase Bank
10.2017 - 06.2019
  • Cash handling: Accurately process customer cash, check, transfer, and statement transactions, with a balanced or reconciled drawer
  • Safely ID and search customer account information
  • Customer service: Greet and guide customers in a friendly and professional manner
  • Communicate existing and new account services
  • Up-sell and redirect special services to appropriate account staff
  • Electronic Funds Transfers: Maintained proper daily records of monetary transactions, balances and audits in the bank
  • Process recurring and daily electronic transactions
  • Track and communicate wire transfers for business and personal customers

Education

Bachelor of Arts - Psychology

California State University
CA
12.2019

Bachelor of Arts - English

California State University
CA
12.2019

Skills

  • Goal-oriented mindset
  • Problem-solving
  • Time management
  • Multitasking
  • Excellent communication
  • Strategic planning
  • Sales reporting
  • Sales forecasting
  • Email etiquette
  • Cold calling expertise

Certification

  • CPR/AED Certification/ License #246018325150

Timeline

Trench Safety/ Internal Sales Representative

United Rentals
03.2023 - Current

Supervisor / Front End

Costco Wholesale
06.2019 - 03.2023

Bank Teller

J.P. Morgan Chase Bank
10.2017 - 06.2019

Bachelor of Arts - Psychology

California State University

Bachelor of Arts - English

California State University

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Kayla Nitzsche