Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Certification
Languages
Timeline
Generic

Kayla Norals

Beachwood,OH

Summary

Creative writing student with pharmaceutical knowledge and office administration experience. Demonstrates strong technical skills in Excel and MS Office, complemented by a solid background in retail and customer service. Proven ability in communication, critical thinking, and time management, with a track record of enhancing operational performance through effective inventory coordination and data analysis.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pharmacy Inventory Coordinator

Rite Aid
06.2023 - Current
  • Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
  • Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
  • Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
  • Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
  • Managed all related documentation and records for department.
  • Conducted root cause analysis on recurring inventory issues, leading to targeted solutions that mitigated future problems.
  • Worked closely with purchasing department to monitor supplier performance metrics, ensuring continued alignment with company objectives.
  • Assisted in the implementation of an inventory management software system for improved record keeping and reporting capabilities.
  • Coordinated with suppliers to negotiate better pricing and delivery terms, resulting in cost savings.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Prepared and maintained comprehensive production reports to highlight production developments for management review.
  • Purchased new supplies in line with projections and current inventory levels.

Pharmacy Technician

Rite Aide Pharmacy
10.2017 - 03.2023
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Launched claims to insurance companies for payment and reconciled EOBs.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Reinforced strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Transformed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.

Retail Sales Associate

Victoria's Secret & PINK
10.2014 - 02.2015
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Managed cash register operations using POS system and processed sales and returns.

Project Support Associate

Paragon TEC
06.2013 - 08.2013
  • Researched and selected project vendors and consultants.
  • Allocated resources related to staff, materials and budgetary allowances.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Education

PTU Certified - Pharmacy

Pharmacy Technicians University
04.2018

Some College (No Degree) -

University of Toledo
Toledo, OH

Bachelor of Arts -

Southern New Hampshire University
Hooksett, NH

High School Diploma -

Orange High School
06.2013

Skills

  • Critical thinking
  • Training & development
  • Relationship building
  • Excel spreadsheets
  • Articulate and well-spoken Planning & organizing
  • Insurance billing
  • Discrepancy investigations
  • Stock replenishment
  • Documentation skills
  • Logistics planning
  • Inventory optimization
  • Microsoft office
  • Order processing
  • Purchasing management

Accomplishments

  • Documented and resolved missing drugs epidemic which led to retaining money for Rite Aid through the bankruptcy..
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 5 in the development of Brand Defer Ordering Project, which helped reduce extra ordering habits form the stores..
  • Achieved 2.5 million dollar reduction through effectively helping with organizing an ordering filter for stores to utilize daily.
  • Achieved 1.7 million dollar inventory reduction by introducing database for ordering tasks.

Education and Training

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Certification

  • Licensed Pharmacy Technician - 7 years

Languages

English
Native or Bilingual
Japanese
Limited Working

Timeline

Pharmacy Inventory Coordinator

Rite Aid
06.2023 - Current

Pharmacy Technician

Rite Aide Pharmacy
10.2017 - 03.2023

Retail Sales Associate

Victoria's Secret & PINK
10.2014 - 02.2015

Project Support Associate

Paragon TEC
06.2013 - 08.2013

Some College (No Degree) -

University of Toledo

Bachelor of Arts -

Southern New Hampshire University

High School Diploma -

Orange High School

PTU Certified - Pharmacy

Pharmacy Technicians University

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Kayla Norals