Kayla Norris
Retail Associate/Front End Manager
Tumwater,WA
Summary
Experienced Front End Manager offering 12 years in retail environments. Motivational leader and complex problem solver dedicated to continuous improvement and excellent customer service.
Overview
12
12
years of professional experience
Work History
Front-End Assistance Relief Manager
Fred Meyer
Tumwater, WA
12.2020 - 09.2021
- Oversaw front end operations
- Performed closing and opening duties
- Evaluated employee performance and made recommendations for improvements.
- Coached employees through day-to-day work and complex problems.
- Provided friendly customer service and resolved complex customer complaints and concerns
- Maintained clerical duties such as updating records, making orders, designed cashier speed program, email correspondence with management
- Oversaw a bagging training class
Front End PIC
Fred Meyer
Tumwater, Washington
10.2019 - 12.2020
- Trained team members in successful strategies to meet operational and sales targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Responded to needs of associates such as overrides, monetary loans/pick-ups, other inquiries
Front End Cashier
Fred Meyer
Tumwater, Washington
04.2014 - 10.2019
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Answered questions about store policies and addressed customer concerns.
- Maintained organized and orderly front end and removed carts, baskets and debris.
Grocery Helper Clerk
Fred Meyer
Tumwater, Washington
09.2010 - 04.2014
- Providing excellent customer service
- Stocking shelves
- Maintaining a clean and orderly center store and stockroom
- Keeping track of temperatures for food safety
- Making orders
Deli Clerk
Safeway
Tumwater, Washington
09.2009 - 07.2010
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Associate of Arts - Education
Evergreen State College
OlympiaHigh School Diploma -
Tumwater High School
TumwaterSkills
Training and mentoring
Staff Management
Documentation
Cash Handling
Complaint resolution
Order fulfillment
Key holder experience
Timeline
Front-End Assistance Relief Manager
Fred Meyer
12.2020 - 09.2021
Front End PIC
Fred Meyer
10.2019 - 12.2020
Front End Cashier
Fred Meyer
04.2014 - 10.2019
Grocery Helper Clerk
Fred Meyer
09.2010 - 04.2014
Deli Clerk
Safeway
09.2009 - 07.2010
High School Diploma -
Tumwater High School
Associate of Arts - Education
Evergreen State College