Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Norris

Bartow,FL

Summary

Dynamic Commercial Accounts Manager at TruGreen with proven expertise in client relationship building and CRM software proficiency. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Adept at managing account performance metrics, contributing to team objectives, and ensuring seamless operations in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Commercial Accounts Manager

TruGreen
05.2023 - Current
  • Collaborated with cross-functional teams to support account management processes.
  • Assisted in maintaining and updating client accounts using CRM software.
  • Provided administrative support for contract negotiations and renewals.
  • Developed knowledge of industry standards to enhance service delivery.
  • Monitored account performance metrics to report on customer satisfaction levels.
  • Coordinated with credit management teams to evaluate credit risks associated with new or existing commercial accounts accurately.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.

Front Desk Medical Receptionist

Central Florida Foot and Ankle Center
09.2019 - 05.2023
  • Managed patient scheduling and appointment confirmations to enhance operational efficiency.
  • Assisted patients with check-in processes, ensuring accurate data entry and documentation compliance.
  • Communicated effectively with healthcare providers to streamline patient flow and address inquiries.
  • Maintained organized patient records in electronic health record (EHR) systems for improved accessibility.
  • Trained new staff members on front desk procedures and software usage for seamless integration.
  • Coordinated with medical staff to prioritize urgent appointments, optimizing daily operations and services provided.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Assisted with insurance verification tasks(Availity and Medicare), expediting the billing process for both patients and providers.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Completed clerical duties and tasks for clinic administration.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Coordinated specialty referrals through insurance and other medical specialists and documented details in patient charts.
  • Organized and detail-oriented with a strong work ethic.

Collision Center Front Desk

Bartow Ford
10.2015 - 01.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.

Education

Bartow Senior High
Bartow, FL

Skills

  • Client relationship building
  • CRM proficiency
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Customer satisfaction
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Cash handling
  • Decision-making
  • Customer engagement
  • Self motivation
  • Conflict resolution
  • Professionalism
  • Professional demeanor
  • Assertiveness
  • CRM software proficiency
  • Client acquisition
  • Relationship management

Timeline

Commercial Accounts Manager

TruGreen
05.2023 - Current

Front Desk Medical Receptionist

Central Florida Foot and Ankle Center
09.2019 - 05.2023

Collision Center Front Desk

Bartow Ford
10.2015 - 01.2019

Bartow Senior High

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Kayla Norris