Kayla Norris
Summary
Self-motivated and dedicated professional with a strong ability to collaborate effectively within teams while delivering high-quality work. Eager to leverage skills and knowledge to contribute to organizational success and drive impactful results. Open to continuous improvement and adapting to new challenges, ensuring alignment with company goals and values. A proactive approach to problem-solving enhances the ability to support and elevate team performance.
Overview
7
7
years of professional experience
Work History
P&C UNDERWRITING SERVICE ASSISTANT
State Farm
06.2024 - Current
- Process underwriting applications, verify documentation accuracy, and maintain data integrity while supporting risk assessment procedures and quality standards
- Identified opportunities to streamline documentation and reduce turnaround times
- Collaborate with team to resolve complex cases and implement improvements that strengthen processing procedures
- Acted as a liaison between underwriters and agents to resolve questions and collect missing information
SALES TAX SUPPORT
Cherry Bekaert
08.2022 - 05.2023
- Provided information about available services to clients, resulting in increased business opportunities
- Facilitated communication with clients, relevant government organizations and tax authorities by phone or email to address questions and concerns
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Developed Comprehensive client research strategies to enhance service delivery and strengthen business relationships through targeted solutions
- Delivered comprehensive tax documentation required for accurate corporate returns
CASHIER
Zaxby's
05.2019 - 09.2019
- Resolved customer inquiries and issues promptly, maintaining store satisfaction ratings
- Collaborated with team members to ensure smooth shift transitions and store operations
TEMPORARY ADMINISTRATIVE ASSISTANT
Veteran's Upward Bound
08.2018 - 01.2019
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Interacted with veterans professionally by phone or in person to provide resources and information and direct to desired staff members
- Praised by management for punctuality and exceptional reliability
Education
BBA - Finance
Georgia State University, J. Mack Robinson College of Business
Skills
- Strategic Planner
- Microsoft Word
- Microsoft Excel
- Analytical skills
- Effective communication
- Time management
- Data Entry
Critical Thinking
Affiliations
Secretary of GSU Christian Fellowship Organization, 2018-2020
• Documeting topics discussed in meetings and ensuring that everyone was aware of key information or project initiatives
• Maintained the organization’s online presence by creating engaging posts and monitoring community interactions
Member of Panther LEAP, 2019-2020
• Studied and learned what it means to be a leader
• Did exercises to strengthen team building and leadership skills
• Did volunteer work to strengthen the community
• Committed to attending every meeting or event and participating in activities
Timeline
P&C UNDERWRITING SERVICE ASSISTANT
State Farm
06.2024 - Current
SALES TAX SUPPORT
Cherry Bekaert
08.2022 - 05.2023
CASHIER
Zaxby's
05.2019 - 09.2019
TEMPORARY ADMINISTRATIVE ASSISTANT
Veteran's Upward Bound
08.2018 - 01.2019
BBA - Finance
Georgia State University, J. Mack Robinson College of Business