Kayla Norwood

• Assisted with leading a team of four administrative personnel including accounts payable and receivable personnel, overseeing various responsibilities such as coordinating monthly closing activities, conducting financial analysis for budgeting and planning purposes, managing grants, delivering presentations on effective revenue collection and accounting practices, and spearheading community outreach initiatives to bolster operational endeavors
• Established a secure environment dedicated to accurate revenue accounting and implementing clear divisions of responsibilities, which increased accounting efficiency by 40% within 30 days

Applicable Software: Quickbooks, Microsoft Office , Authorize.net, NAble Patients Records

• Acted as the Manager-on-duty during overnight shifts by providing exemplary customer service, promptly responding to member inquiries, ensuring cleanliness of the gym, and processing member payments
• Initiates membership sales in the absence of the General Manager during the overnight shift, which accounts for approximately 12% of overall monthly sales

• With minimal guidance from the CEO, oversaw the daily accounting operations including cash management, payroll administration, bank reconciliations, procurement, supply chain oversight, identifying & communicating cost-savings opportunities with stakeholders, and nurturing client relationships
• Oversaw the implementation of the security guard training program and employee rental car program, which provided new hires with affordable, convenient options for required training and transportation to and from their work-site. This oversight involved engaging directly with vendors, verifying goods received, overseeing inventory, and ensuring accurate administration and distribution to customers

Applicable Software: Quickbooks, Rippling

• Resorts World: Employed Microsoft Excel Power Query to effectively analyze extensive volumes of data and establish a data analysis and reconciliation system for detecting discrepancies within retail credit card transactions
• MGM: Participated in executing fixed asset acquisition, maintenance, and disposal of fixed assets through journal entries and monthly reconciliations

Applicable Software: Microsoft Excel, Oracle, Coupa

• Assisted with the proper acquisition, maintenance and disposal of capital assets for all Las Vegas MGM properties through daily journal entries and reconciliations under the guidance of the Capital Assets Manager

Applicable Software: Oracle, Microsoft Exce

• Acted as Manager-on-Duty during overnight shifts which included addressing guests inquiries or concerns, extracting data for audit and reconciliation of daily revenue reports for Manager review, prepped for meeting groups/conferences, and ensured the comfort and safety of guests through effective customer service and adequate security
• Contributed to hotel revenue generation by ensuring delivery of supplies, overseeing inventory, bargaining for group/conference agreements, and nurturing supplier connections by monitoring their responsiveness and adherence to contractual obligations.

• On a team of eight, participated in risk assessments and audits of the Universal Service Administrative Company’s (USAC) High Cost Program, whose mission is to provide affordable and accessible phone and internet services in rural areas
• Conducted on-site inspections to uphold compliance program protocols and procedures, while also ensuring that program funds are allocated for the procurement, enhancement, or upkeep of authorized internet and phone equipment

Applicable Software: EAudit, Microsoft Office

• Promoted to Floor Supervisor after 5 months as an Associate, which included monitoring the day-to-day operations in the absence of the General Manager, training new hires on proper cash register and sales etiquette, and utilizing my analytical skills to provide efficient scheduling, problem-solving, and customer service
• Served as a Bridal Consultant and utilized my sales and customer service knowledge to provide a personalized experience to customers when creating their event registry, which accounted for 34% of Bed Bath and Beyond’s total revenue

• Neighborwork America: Performed audit of procurement program to ensure competition among vendors, adequate separation of duties, identify irregularities and potential occurrences of fraud, and measure recommendation effectiveness
• National Institute of Health: Performed a review of client’s former medical insurance charges and determined that NIH had been overpaying the policy merchant by at least $300K for over a 12-month span

Applicable Software: Microsoft Excel

• Contributed as a member of a 10-person team tasked with auditing the Department of the Treasury's financial reports before the end of the fiscal year publication. The purpose of this audit was to enhance operational efficiencies, promote transparency, and ensure precise reporting to both the Federal government and the public

Applicable Software: EAudit, Oracle

• Conducted risk assessments in preparation for compliance and financial audits adhering to Generally Accepted Government Auditing Standards (GAGAS), acquiring expertise in evaluating internal controls, ensuring compliance with organization standards and procedures, overseeing the effective management of grant-funded initiatives, and monitoring ongoing processes
• Traveled to Smithsonian-owned facilities in Panama, Florida, and Boston for financial operations audit, each resulting in an increase in operations efficiency

Applicable Software: Teammate, Microsoft Office