Kayla Notario

• Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
• Verified that drivers completed required safety training and attended quarterly driver safety meetings.
• Planned and established transportation routes, work schedules and operator assignments.
• Demonstrated tasks to new hires and assigned to experienced workers for further training.
• Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information.
• Plan, organize and supervise work of employees.
• Reviewed daily work schedule to ensure that patients arrive on time to their medical appointments.
• Coordinate and supervise work of Dispatcher(s)
• Coordinate use of external transportation services.
• Investigate and makes reports of traffic accidents involving any transportation vehicle.
• Provides prompt communication and response to Medical Centers regarding Transportation related issues
• Managed routing, driver supervision and DOT compliance.
• Managed driver safety awards program, promoting safe driving and working safe initiative.
• Ensuring all vehicles are safe, clean, and legally compliant with state government, federal government, and Humana requirements.
• Gathering, record and interpret data regarding patient transportation provided by our Transportation Software
• Coordinating maintenance and repairs on vehicles as necessary
• Coaching and disciplining drivers/dispatchers as necessary
• Coordinating schedules for drivers.
• Coordinated dispatching of 28 drivers to accomplish daily requirements

• Applied working knowledge of International Trade Compliance in reviews of internal processes, procedures and policies governing import and export rules and regulations.
• Managed import and export of hazardous materials in compliance with applicable laws and regulations.
• Assisted with problem resolution and dispute management relating to import and export activities.
• Investigated discrepancies in shipping documents and resolved issues with vendors.
• Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
• Processed customs declarations and maintained records of customs documents.
• Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
• Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
• Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
• Utilized logistics software to manage, monitor and track shipments from origin to destination.
• Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
• Maintained up-to-date knowledge of US customs regulations and international trade laws.
• Tracked shipments processing through customs and other agencies and obtained clearances.
• Developed and maintained relationships with customs brokers, freight forwarders and customers.
• Prepared and processed import and export documentation according to customs regulations, laws or procedures.
• Advised customers on transportation options, types of carriers or shipping routes.
• Obtained necessary import and export licenses and permits for shipments.

• Planning transport routes by carrying out a detailed study of cost effective trade routes

• Planning best means of transport to meet the cost as well as time barriers

• Ensuring the safe delivery of goods by handling and taking proper care of goods during transport

• Prepare and manage all the necessary documents required for carrying out domestic as well as

• Verify the delivery of goods according to the customer specifications and ensuring that deadlines are met

• Collecting the payments on behalf of the client or organization and maintaining the bills for the same

• Ensure whether the rules and regulations are met by maintaining the information about licenses and tariffs

• Responsible for the AES filings

• Documented waybill data and dimensions and weights of cargo in computer database.
• Verified shipments against documents to maintain accuracy.
• Followed requirements and regulations for dangerous goods handling.
• Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
• Examined cargo and freight shipments to check goods' condition.
• Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
• Observed and tracked consignments to verify timely deliveries and accurate invoicing.
• Entered shipping information into computer system and estimated freight and postal rates.
• Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
• Advised clients on transportation and payment methods.
• Self-motivated, with strong sense of personal responsibility.
• Skilled at working independently and collaboratively in team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in team setting, providing support and guidance.

• Receive and track shipments all inbound shipments for PA USA

• Retrieve shipment details from Shipment Communication Platform (SCP), ISFM, and other PA systems to update systems with latest info received from SSL’s

• Issue Arrival Notices to outside brokers

• Issue payments to railroads

• Answer all customer inquires in accordance with the Customer Service Policy standards

• Make payments to carriers and SSL’s via Paycargo, check, wire, etc

• Communicate with and ensure release of the freight from ocean carriers

• Notify customer / broker of arrival and charges and notify internal BU’s of arrival (if required)

• Uploading of carrier arrival notices, providing LFD info, pickup #’s,

• Cargo release with carriers

• Require documents to support import of freight

• Exception handling by consulting with supervisor

• Directed dispatching, routing, and tracking of fleet vehicles.
• Supervised team employees and provided training focused on maximizing overall performance.
• Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
• Managed dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
• Maintained meticulous employee records to accurately track attendance and productivity.
• Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, and weather conditions.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Monitor mileage through GPS tracking software, maintain records and schedule all necessary fleet repairs base on usage and necessity.
• Dispatch drives accordingly and to appropriate locations
• Determine response requirements and prioritize situations, and dispatch units in accordance with standard procedure.

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Followed up with customers to increase customer service with travel plans.
• Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
• Collaborated with colleagues to create and promote special travel packages.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Developed promotional materials for travel packages to market hot destinations.
• Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
• Updated and maintained customer databases to increase customer retention.
• Conducted market research to investigate potential new travel destinations.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
• Promoted dedicated customer service and support by promptly resolving customer complaints.
• Helped customers with passport and visa applications.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Provided customer records, account statements and copies of checks.
• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Educated customers on use of banking website and mobile apps.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Placed orders for customer checks and verified starting numbers.
• Sold and cross-sold bank products to new and existing customers.
• Turned in excess cash to maintain drawer security.
• Removed mutilated currency from circulation.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Maintained accurate records of customer transactions in line with bank procedures.
• Monitored and reported suspicious activity in line with bank security policies.
• Assisted with training of new tellers on policies and procedures.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.