Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Kayla Null

Dallas,TX

Summary

Upbeat worker offering 12 years of customer service experience. Quick learner that embraces challenges and thrives in a fast-paced environments. Well-rounded in organization skills and time management. Well versed in safe drink service and applicable laws.

Overview

6
6
years of professional experience

Work History

Bartender

Westin Irving Convention Center - Mesa Mezcal
Irving, TX
01.2024 - Current
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Developed good working relationships with fellow employees through effective communication.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Effectively multitasked within fast-paced environment.
  • Collected and organized daily till totals and tips.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Assisted in setting up the bar for service shift.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.

Hooters Girl

Hooters Inc.
Grapevine, TX
04.2023 - 01.2025
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.

Barback

Westin Irving Convention Center- Mesa Mezcal
Irving, TX
05.2023 - 01.2024
  • Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Replenished bar glasses, garnishes and condiments.
  • Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Took food and drinks to bar and table customers.
  • Studied bartenders to learn recipes for different mixed cocktails.
  • Sliced and pitted fruit used to garnish drinks.
  • Poured drinks using standard pour according to specifications.
  • Used POS system to ring up customers and open and close tabs.
  • Checked identification for each person purchasing alcohol.
  • Effectively multitasked within fast-paced environment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Front Desk Receptionist

Westin Irving Convention Center
Irving, Texas
10.2021 - 05.2023
  • Welcomes guests to the front desk and engages in friendly conversation while conducting check-in duties
  • Handles payment processing by checking a valid ID and method of payment
  • Input customer data into reservation systems and updates to reflect room changes
  • Answers and directs incoming phone calls using multiline phone systems
  • Maintains important files, runs reports, and deliverers reports on occupancy and revenue
  • Prepares daily shift close reports and balances cash registers to accurately reflect all transactions

Customer Advocate II

GM Financial
Arlington, Texas
06.2021 - 10.2021
  • Kept accurate records of customer records, payments, and issues
  • Supported customers by answering questions quickly and thoroughly
  • Accepted and processed payments, explained charges of customers' accounts, and resolved complex billing issues
  • Answered and directed incoming phone calls using multiline phone systems

Barista

Starbucks
Euless, TX
04.2019 - 06.2021
  • Operated cash register, collected payments and provided accurate change
  • Prepared and served coffee, espresso drinks, and teas
  • Maintained official and off-menu coffee and tea preparations
  • Described menu items to customers and suggested products based on stated preferences
  • Managed morning rush of customers daily with efficient levelheaded customer service
  • Addressed and resolved customer concerns to maintain brand loyalty
  • Followed health safety and sanitation guidelines to pass state inspections
  • Restocked counter and customer areas to maintain adequate items levels for expected needs

Education

BS - Geography, Urban Planning and certificate of Geographic Information

Arizona State University
Online
12-2026

High School Diploma - Owasso

Owasso High School
Oklahoma

Skills

  • Verbal and written communication
  • Courteous and professional
  • Monitoring alcohol consumption
  • Reliable and punctual
  • Multi-line phone systems
  • Multitasker
  • Quick learner
  • Microsoft office, keyboard, copier and fax
  • Team player and individual worker
  • Inventory management
  • Attention to detail
  • Liquor law compliance

Education and Training

true

Timeline

Bartender

Westin Irving Convention Center - Mesa Mezcal
01.2024 - Current

Barback

Westin Irving Convention Center- Mesa Mezcal
05.2023 - 01.2024

Hooters Girl

Hooters Inc.
04.2023 - 01.2025

Front Desk Receptionist

Westin Irving Convention Center
10.2021 - 05.2023

Customer Advocate II

GM Financial
06.2021 - 10.2021

Barista

Starbucks
04.2019 - 06.2021

BS - Geography, Urban Planning and certificate of Geographic Information

Arizona State University

High School Diploma - Owasso

Owasso High School

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