KAYLA O'HARA-REYNA
Denver,CO
Summary
Dynamic Team Lead at FareHarbor with a proven track record in API feature design and integration. Expert in Postman and JSON, successfully built a dedicated External API team, enhancing onboarding and support processes. Passionate about coaching people and strategic planning, driving quality improvements and fostering collaboration and growth across global teams.
Overview
3
3
years of professional experience
Work History
Team Lead, Connectivity (NORAM)
FareHarbor
Denver, USA
04.2023 - Current
- Managing 8 direct reports and influencing 18+ team members across NORAM and APAC; currently covering interim manager responsibilities.
- Primary stakeholder for API feature design, beta testing, and error-reduction initiatives.
- Built External API team into a 4-person dedicated unit; now responsible for onboarding, quality integrations, and ongoing technical support.
- Co-designed partner tiering system for 280+ external APIs, establishing clear SLAs and improving integration quality.
- Improving automation and global support processes through documentation, workflow redesign, QC, and reporting insights.
- Serve as high-level advisor for External API developers and played a guiding role in implementations for Channel API (Booking.com, Airbnb, Viator, GYG).
- Involved in onboarding, continuing education, and technical training for cross-team groups worldwide.
- Developed training materials and rollout plans for new features and process changes.
Education
B.A. - Ecology and Evolutionary Biology
University of Colorado Boulder
Boulder, CO Skills
- Postman and JSON expertise
- API troubleshooting and integration
- API feature design
- Sandboxing and QA workflows
- JIRA and Zendesk proficiency
- People management and coaching
- Strategic planning and reporting (stakeholder management)
- Process design and documentation
- Quality control
- Customer focused
Additions
- Core Value Award Winner (2021) - "Own It"
- Spark Conference Speaker and Support Staff - 3 years
Timeline
Team Lead, Connectivity (NORAM)
FareHarbor
04.2023 - Current
B.A. - Ecology and Evolutionary Biology
University of Colorado Boulder