Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Kayla Olivera

Hollywood,FL

Summary

Reliable high performing employee always striving for the best, to expand knowledge and skills while making a significant contribution to the success of the company. Highly efficient in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 50 pounds. Highly experienced in performing quality inspections and machinery operations. Reliably successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly efficient in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Highly efficient in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

9
9
years of professional experience

Work History

Full Time Associate

Aldi
12.2021 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Maintained relationships with customers to maximize sales opportunities.

Warehouse Selector

Office Depot Distribution Center
08.2017 - 09.2021
  • Attend customer orders efficiently and accurately
  • Assure labels match corresponding order
  • Locate and select specific items to fulfill customers orders
  • Establish customer satisfaction
  • Maintaining warehouse clean and organized at all times
  • Ensuring safety procedures are compelled
  • Train new employees company procedures
  • Collaborated with team members to achieve daily pick and pack goals.
  • Inspected and verified orders before shipping them to customers for accurate deliveries.
  • Organized warehouse shelves and racks to maximize space utilization.
  • Used scanners to quickly locate and track items in warehouse.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Completed cycle counts and monthly inventory.
  • Stored materials and supplies for accessibility and easy retrieval.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Pre-assembled containers to be easily selected by packing associates.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Supervised and trained new staff in performing census.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.

Barista

Grand Havana
06.2017 - 10.2017
  • Opened and closed coffee shop depending on shift
  • Monitored and controlled inventory
  • Always maintained clean work environment
  • Assured customer satisfaction
  • Greeted customers and handled transactions
  • Prepared and served coffee, drinks and pastries to customers
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Promoted additional items with beverages, increasing store sales.
  • Packaged bagels, muffins and other food items for customer purchase.

Scheduler

Citimed
07.2017 - 08.2017
  • Managed receptionist area, including greeting visitors and answering incoming calls
  • Followed up with patients and generated appointments
  • Maintained scheduling system operating efficiency by “closing out” scheduled events
  • Accurately input patient data
  • Compiled all necessary forms and documentations on a timely basis
  • Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Entered daily data in computer systems and documented office activities.
  • Addressed client inquiries and updated database information.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Utilized CRM system to track and manage leads, keeping appointments organized.

Host/Server

The Palace Coral Gables
01.2017 - 06.2017
  • Greeted residents and presented daily menus
  • Attended residents in timely mannered
  • Performed food preparation duties
  • Served food and beverages
  • Regularly checked on residents to ensure satisfaction
  • Removed each course from table and refill drinks
  • Cleaned all work area, equipment and ensure stored properly
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Intern

Shuster & Saben
08.2016 - 06.2017
  • Office duties such as making copies, filing, and sending faxes
  • Audited personal injury files
  • Entered any new clients into database
  • Help initiate new ideas for business growth
  • Made outgoing calls to clients insurances
  • Made sure office was clean and organized at all times

Sales Associate

DSW
09.2016 - 01.2017
  • Greeted customers and informed of any promotions
  • Assisted customers with any problems and ensuring customer satisfaction according to company policy
  • Handled transactions while using sales techniques to achieve set sales goals
  • Stocked and labeled inventory efficiently
  • Mastered Electronic Data Interchange (EDI)
  • Organized store and verified all merchandise was in designated area

Cashier

Burger King
03.2016 - 01.2017
  • Managed dining room area, including greeting visitors, taking orders in POS (Point Of Service) and maintaining area clean at all times
  • Served food and beverages in timely order
  • Resolved any customer complaints
  • Cleaned bathrooms and restocked
  • Trained new employees

Cashier

KFC/Taco Bell
01.2015 - 06.2016
  • Managed dining room area, including greeting visitors, taking orders in POS (Point Of Service) and promoting any special offers
  • Assisted in food preparation and packaging
  • Served food and beverages in timely order
  • Resolved any customer complaints
  • Cleaned bathrooms and restocked
  • Trained new employees

Education

School diploma -

Miami Senior High School
Miami, FL
2017

Skills

  • Attention to Detail
  • Team Cooperation
  • Time Management
  • Available Nights, Weekends and Holidays
  • Adaptable and Flexible
  • Ability to Lift 40 Pounds
  • Customer Relationship Management
  • Stocking and Replenishing
  • Strong Communication and Interpersonal Skills
  • Energy and Physical Stamina
  • Reading Comprehension
  • Goal-Driven
  • Critical Thinking
  • Policy Implementation

Languages

Spanish
Native or Bilingual

Timeline

Full Time Associate

Aldi
12.2021 - Current

Warehouse Selector

Office Depot Distribution Center
08.2017 - 09.2021

Scheduler

Citimed
07.2017 - 08.2017

Barista

Grand Havana
06.2017 - 10.2017

Host/Server

The Palace Coral Gables
01.2017 - 06.2017

Sales Associate

DSW
09.2016 - 01.2017

Intern

Shuster & Saben
08.2016 - 06.2017

Cashier

Burger King
03.2016 - 01.2017

Cashier

KFC/Taco Bell
01.2015 - 06.2016

School diploma -

Miami Senior High School

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Kayla Olivera