Kayla O'Neal
Katy,TX
Summary
Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service- TAP Manager
Victoria Secret- Pink
05.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
ReadyKleen Power Washing
09.2020 - 07.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Prepared reports and updated required documentation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Bed Bath & Beyond
03.2017 - 08.2020
- Addressed customer inquiries through phone, email, and chat.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Science - Biology
Louisiana State University At Alexandria
Alexandria, LA01.2026
Associate in Science (AS) in Biology Pre-Nursing -
San Antonio College
San Antonio, TX12.2021
High School Diploma -
Byron P. Steele High School
Cibolo, TX06.2018
Skills
- Customer Support (Experienced)
- Data Entry (Experienced)
- Active Listening (Expert)
- Communication (Expert)
- Empathy (Expert)
- Time Management (Expert)
- Complex Problem-Solving (Experienced)
- Verbal and written communication (Expert)
Timeline
Customer Service- TAP Manager
Victoria Secret- Pink
05.2023 - 12.2023
Customer Service Representative
ReadyKleen Power Washing
09.2020 - 07.2022
Customer Service Representative
Bed Bath & Beyond
03.2017 - 08.2020
Bachelor of Science - Biology
Louisiana State University At Alexandria
Associate in Science (AS) in Biology Pre-Nursing -
San Antonio College
High School Diploma -
Byron P. Steele High School
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