Kayla Ordaz
El Paso
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
4
4
years of professional experience
Work History
Rep 2, Cust Svc Tech Support
Spectrum
10.2024 - Current
- Provided exceptional service by addressing customer concerns promptly.
- Improved team communication with regular updates and feedback sessions.
- Analyzed client feedback to identify areas for service improvement.
- Achieved high customer satisfaction ratings by actively listening to client needs and providing tailored solutions.
Rep 1, Cust Svc Internet/Voice
Spectrum
05.2023 - 10.2024
- Analyzed client feedback to identify areas for service improvement.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Scan Coordinator
El Super
02.2023 - 05.2023
- Participated in regular team meetings to stay informed about company policies, procedures, and best practices relevant to the Scan Coordinator role.
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Kept records of production, tracked returned goods and took down and replaced new shelf tags.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
General Merchandise Lead
El Super
10.2022 - 02.2023
- Developed seasonal merchandising plans aligned with current market trends to attract customers during peak shopping periods.
- Ensured compliance with company policies and industry regulations related to safety protocols, labeling requirements, and sale restrictions.
- Led a team of associates to maintain high standards of cleanliness, organization, and customer service throughout the store.
- Analyzed sales data to identify trends and adjust merchandising tactics accordingly for optimal results.
- inventory management processes, resulting in reduced overstock and increased turnover rates.
Cashier
El Super
08.2020 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Del Valle High School
950 Bordeaux Dr06-2020
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Rep 2, Cust Svc Tech Support
Spectrum
10.2024 - Current
Rep 1, Cust Svc Internet/Voice
Spectrum
05.2023 - 10.2024
Scan Coordinator
El Super
02.2023 - 05.2023
General Merchandise Lead
El Super
10.2022 - 02.2023
Cashier
El Super
08.2020 - 10.2022
High School Diploma -
Del Valle High School
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