Kayla O’Rea
Indianapolis,IN
Summary
Dedicated healthcare and customer service professional with a history of meeting company goals and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced Customer Service Representative with years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
7
7
years of professional experience
Work History
Unit Technician
IU Health Methodist Hospital
Indianapolis, IN
10.2020 - Current
- Provided care for patients based on physical, psychological, educational and safety criteria
- Made emergency visits to resolve equipment issues
- Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use
- Interacted effectively with patients, families and staff and other hospital department staff to deliver a high level of customer service and teamwork
- Met with nursing team members and assessed patient medical records, making appropriate changes to respiratory care and therapy to enhance outcomes.
Customer Service Representative
Kelly Services
Indianapolis, IN
01.2021 - 05.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences
- Maintained user account data by initiating account access and establishing in the database
- Entered customer interaction details in sales system to track requests, document problems and record resolutions offered
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction ratings through proactive phone one-call resolutions of customer issues.
Customer Service Representative
Bureau of Motor Vehicles
Indianapolis, IN
05.2017 - 10.2020
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Liaised with customers, management and team to better understand customer needs and recommend appropriate solutions
- Responded to customer requests for products, services and company information
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Cell Phone Sales Associate
Cricket Wireless
, IN
06.2016 - 05.2017
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations
- Monitored entrances and exits to promote store safety and minimize product loss
- Assisted customers in determining cellular phone needs by asking probing questions, clarifying advantages and disadvantages of each product and explaining products by ratings
- Developed strong rapport with customers and created a positive impression of the business
- Accepted and processed payments and purchases for new equipment using the POS system.
Education
High School Diploma -
Herron High School
Indianapolis, IN05.2014
Skills
- Patient services
- Diagnostic equipment expertise
- Customer support
- Problem solving skills
- Documentation and reporting
- Interpersonal communication
Timeline
Customer Service Representative
Kelly Services
01.2021 - 05.2022
Unit Technician
IU Health Methodist Hospital
10.2020 - Current
Customer Service Representative
Bureau of Motor Vehicles
05.2017 - 10.2020
Cell Phone Sales Associate
Cricket Wireless
06.2016 - 05.2017
High School Diploma -
Herron High School