Kayla Oropeza

• Ensured safety protocols were adhered to during all activities.
• Managed budgets for activities and events, ensuring cost-effectiveness and optimal allocation of resources.
• Conducted daily evaluations of program activities to ensure that objectives are met.
• Implemented a comprehensive activity program to correspond with the needs and interests of participants.
• Planned, organized, or led exercise routines, athletic events, or arts and crafts.
• Communicated with customers to convey information about events or activities.
• Negotiated with vendors and service providers to secure favorable terms and discounts for activities and supplies.
• Coordinated transportation arrangements for field trips or special events.

• Provided excellent service to patients through personable communication.
• Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
• Bathed, fed and dressed patients based on individual abilities.
• Engaged clients in therapeutic groups to promote coping skills, education and life skills.
• Handled vital sign monitoring, medication administration and patient behavior assessments.
• Restrained violent or suicidal patients using approved verbal or physical techniques.
• Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
• Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
• Encouraged positive behaviors through rewards systems when appropriate.
• Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.

• Assisted providers with patient care management and documentation.
• Conducted administrative tasks such as scheduling appointments, managing medical records, and verifying insurance coverage.
• Provided support to providers by responding to inquiries from patients and their families.
• Prepared provider's office for visits by stocking supplies, organizing documents, and setting up equipment.
• Answered phone calls, emails, and other communication requests from patients seeking assistance or advice.
• Greeted patients upon arrival at the clinic and assisted them with registration process.
• Verified insurance coverage prior to scheduled appointments and advised patients on payment options when necessary.
• Documented lab results, diagnoses and treatments for review by attending physician.
• Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.

• Organized and packed merchandise according to company standards.
• Maintained a clean and orderly workstation environment.
• Greeted customers, took orders, and answered questions about menu items.
• Prepared hot and cold coffee drinks according to customer specifications.
• Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
• Checked temperatures of coffee brewing equipment regularly.
• Operated cash register to process payments from customers.
• Provided excellent customer service by addressing customer complaints promptly and professionally.
• Monitored expiration dates on products to ensure freshness of product served to customers.
• Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
• Ensured that beverages were prepared correctly using standardized recipes.
• Replenished condiments such as sugar packets, creamers, stir sticks, throughout shift.
• Greeted guests with pleasant smile and superior customer service.
• Protected customers by regularly cleaning and sanitizing work areas and equipment.
• Received and accurately processed customer payments.
• Gave samples of popular coffee and tea blends to create sales opportunities.
• Managed morning rush of customers daily with efficient, levelheaded customer service.

Develop positive rapport with youth while servicing as a role model.

Create a safe and caring environment for youth.

Use positive and calm approach with all youth.

Providing direct care for youth, to ensure the ratio and appropriate supervision levels are currently met as per state and federal requirements.

Reassure youth fallow program schedule.

Keep a safe and clean environment for youth

• Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
• Greeted guests and communicated about wait time
• Assisted guests with making menu choices in an informative and helpful fashion
• Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
• Provided performance feedback and coached employees with setting quarterly goals
• Transported all dirty tableware from dining room to dishwashing area for proper cleaning
• Maintained facility compliant with health codes, sanitation requirements and license regulations
• Helped buss tables and prepare for next guests
• Educated guests on daily specials and menu offerings, enabling them to make decisions on appetizers, entrees and desserts
• Maximized table turns and rotated seating for maximum guest satisfaction

• Answered customer quests, provided store information and escorted to desired store areas.
• Weighed food to determine correct pricing.
• Unboxed new merchandise.
• Maintained store areas in a neat and clean fashion for a professional appeal.
• Operated cash register with proficiency.
• Performed assigned projects and completed checklists in an efficient and accurate manner.
• Answered customers' questions and addressed problems and complaints in person and via phone.
• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
• Communicated information to customers about product quality, value and style.
• Held each team member accountable for achieving brand and performance goals.
• Processed shipments and maintained organized stock shelves.
• Demonstrated that customers come first by serving them with a sense of urgency.
• Offered exceptional customer service to differentiate and promote the company brand.
• Delegated work to employees based on shift requirements, individual strengths and unique training.