Kayla Ortiz
1035 Morton Avenue, Chester,PA
Summary
Detail oriented, reliable individual seeking a position in which I can demonstrate my team leadership, excellent customer service, and become a part of a dynamic and energetic team.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Crozer Keystone Health System
02.2022 - 12.2022
- Intake and registration for behavioral/outpatient services
- appointment reminder calls
- appointment scheduling
- medical chart organization
- mail distribution
- utilizing EMR system to verify coverage and eligibility
Front Desk Receptionist
Travelodge
08.2021 - 01.2022
- Greeting guests in a friendly, welcoming manner
- ensuring guest satisfaction
- reservation booking and cancellations upon request
- precise verification whilst checking in guests
- payment processing, maintain cleanliness of work area
Hostess Server
IHOP
04.2021 - 08.2021
- Greet patrons and provide menus while displaying excellent customer service- Take orders and serve drinks in a friendly manner- Maintain cleanliness of dining area
Assistant Store Manager
Sunoco LP
06.2020 - 10.2020
- Directly fulfilling orders with various vendors for store per necessity and demand
- Training and mentoring incoming employees
- Schedule developing for staff and organizing team meetings and events
- Upselling products per corporate demand and surpassing projected salesgoals quarterly
Census Enumerator
U.S. Census Bureau
03.2020 - 10.2020
- Traveling door-to-door in surrounding residential area to obtain crucially specific information and data for Governmental use
- Completing assigned number of cases in an efficient and timely manner.
Customer Service Teller
Citizens Bank
08.2019 - 02.2020
- Completed various banking transactions such as check cashing, withdrawals and deposits
- Processing loan payments, money orders and bank checks (cashier's checks)
- Offering bank products to consumers based on account standing, consumer need and company standard
- Scheduling appointments for financial advisors, bank manager, loan specialist, and on hand notary
Assistant Manager
Swiss Farms
10.2018 - 04.2019
- Conducted interviews for prospective employees
- train and mentor incoming employees
- Processed and completed weekly orders for inventory
- Upsold product merchandise and exceeded sales goals quarterly
- Maintained organization and cleanliness of store
Client Service Representative
Independence Blue Cross
05.2017 - 10.2018
- Attain & keep current with the knowledge & skills required to provide info
- Service & assistance in response to all inquiries
- Available as assigned to accept calls in a professional & courteous manner
- Determines the nature of the call & takes all possible action, including research, completing forms, or any follow up, to ensure the provision of accurate info
- Service & assistance upon first contact
- Acquire knowledge of all claims systems applications and member service systems
- Prepares & forwards appropriate requests to operating areas to accomplish action required as a result of the inquiry
- Meet quality performance standards and works within established time frames.
Bank Teller
TD Bank
03.2016 - 05.2017
- Displaying exceptional customer service while offering banking products
- Efficiently balancing drawer daily and practicing banking functions such as dual control and frequent audits
- Processing transactions such as cash and check deposits withdrawals, check printing and ordering
Office Administrator
Nutrition Unlimited Inc
12.2014 - 12.2015
- Answering our phones in a pleasant, professional manner
- informing prospective clients of the company's goal
- cancelling or scheduling appointments daily
- maintenance of office
- billing and coding, insurance verification
Skills
- Claims Handling and Coverage Verification
- Insurance Information Collection
- Word Processing
- Benefits Explanations and payment collection
- Patient Care and Confidentiality
- Outbound Calling
- Office Administration
- Demographics Information
- Organization and Time Management
- Patient Registration/Intakes
Timeline
Patient Service Representative
Crozer Keystone Health System
02.2022 - 12.2022
Front Desk Receptionist
Travelodge
08.2021 - 01.2022
Hostess Server
IHOP
04.2021 - 08.2021
Assistant Store Manager
Sunoco LP
06.2020 - 10.2020
Census Enumerator
U.S. Census Bureau
03.2020 - 10.2020
Customer Service Teller
Citizens Bank
08.2019 - 02.2020
Assistant Manager
Swiss Farms
10.2018 - 04.2019
Client Service Representative
Independence Blue Cross
05.2017 - 10.2018
Bank Teller
TD Bank
03.2016 - 05.2017
Office Administrator
Nutrition Unlimited Inc
12.2014 - 12.2015
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