Kayla Orton
Bozeman,MT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Front Desk Coordinator/Title Assistant
Flying S Title and Escrow
06.2024 - 11.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Provided administrative support to management staff, contributing to overall office productivity.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
Office Manager
Eyes on Main
02.2012 - 06.2024
- As the office manager for a busy independent optometrist, I am responsible of all aspects of the daily operations of the business
- Recruiting, interviewing and hiring employees
- Scheduling, inventory management, patient flow and experience, billing, and accounts receivable cover some of the tasks
- Multitasking and the ability to be highly efficient are keys to my position
- Created, maintained and updated filing systems for paper and electronic documents
- Maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions
Assistant Store Manager
Pier 1 Imports
05.2007 - 02.2012
- I started at Pier 1 as a part-time associate and worked my way up through part-time manger, full-time manager, assistant store manager, to interim store manager
- Throughout these positions I was responsible for product knowledge, sales, customer service, employee management and scheduling, as well as business reports
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Balanced competing priorities effectively by delegating tasks and setting clear expectations with staff members in order to meet store-wide objectives
- Interacted well with customers to build connections and nurture relationships
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures
Education
Bachelor of Science - Psychology
Montana State University
Bozeman, MT05.2010
Skills
- Computer Skills
- Attention to Detail
- Problem-Solving
- MS Office
- Data Entry
- Organization
- Multitasking
- Administration and Reporting
References
available upon request
Timeline
Front Desk Coordinator/Title Assistant
Flying S Title and Escrow
06.2024 - 11.2024
Office Manager
Eyes on Main
02.2012 - 06.2024
Assistant Store Manager
Pier 1 Imports
05.2007 - 02.2012
Bachelor of Science - Psychology
Montana State University
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