Kayla Osborn

I managed about 35 guys split into 12 to 13 crews that traveled the US cleaning hotel and retirement home Ptac(AC), carpet, furniture and drapes. They were on the road 3 - 5 months then home for 2 weeks. My responsibilities were to handle all travel arrangements for movement to and from breaks and if moved to another crew. I also worked with other managers to place employees on crew when hired. This was based on personalities and age range to ensure crews were able to work well together.

Some other responsibilities I handled were:

• Cost of Labor for each Route
• Assistant with billing
• Crew Hours
• Discrepancies with Payroll
• multiple phone calls with customer
• Problem solving onsite issues
• On call 24/7
• Behavior changes in crew members from being on the road too long
• Scheduling all breaks
• Tracking Future Jobs
• Fulfill customer requirements to meet expectations
• Problem solving onsite issues
• Crew member accomplishment and disciplinary actions
• Termination
• Fast Paced
• Working under Pressure

• Successfully managed multiple projects by prioritizing tasks according to urgency.
• Established effective communication among team members for collaboration and successful project completion.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Delivered customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored progress against goals, adjusting schedules and resources as needed to keep projects on track.
• Developed strong relationships with super-intended's.
• Coordinated with cross-functional teams to resolve project issues.
• Monitored project performance to identify areas of improvement and make adjustments.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines
• Managed projects from procurement to commission.
• Coordinated material procurement and required services for projects within budget requirements.

• Coordinating all deliveries with shipping department and driver
• Setting up all new projects
• Assisting project managers with ordering and receiving hardware and steel
• Making sure we had all updated design drawings for detailing department
• Purchase orders for all outside suppliers and vendors