Kayla Oscier
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Burnie Smoke Shop
02.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Utilized upselling techniques to promote additional products and increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Hostess
Flanigan's Seafood Bar And Grill
08.2022 - 05.2023
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
Server
Tarks
01.2020 - 10.2022
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Used slow periods to restock supplies, ice, trays and delivery bags
- Checked identification for minimum age for sale of alcoholic beverages
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Answered customers' questions, recommended items and recorded order information.
Customer Service Representative
Adecco
04.2016 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Investigated and resolved customer inquiries and complaints quickly
- Provided ongoing guest service
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Met customer call guidelines for service levels, handle time and productivity
- Offered advice and assistance to customers, paying attention to special needs or wants.
Hostess
Olive Garden
01.2013 - 02.2016
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Answered customer questions about hours, seating and menu information
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Monitored seating area and checked restrooms regularly to keep spotless
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
High school -
Cooper City High School
04.2013
Skills
- Host/Hostess
- Busser
- Kitchen Experience
- Front Desk
- Food Preparation
- Serving Experience
- Restaurant Experience
- Upselling
- Cooking
- POS
- Guest Services
- Food Service
- Customer support (4 years)
- Food Industry
- Money Handling
- Customer Service
- Problem-Solving
- Relationship Building
- Cash Handling
- Stocking and Receiving
- Positive attitude
- Multitasking capabilities
- Store maintenance
- Reliability and punctuality
- Customer engagement
- Customer Support
- Effective communication
- Relationship building
- Product knowledge
- Patience and empathy
- Attention to detail
- Quick learner
- Professional demeanor
- Customer Assistance
- Sales and Promotions
- Organization
- Friendly and Helpful
- Inventory and Stocking
- Building Customer Loyalty
Assessments
- Food service: Customer situations, Expert, 11/01/22, Identifying and addressing customer needs in a food service setting
- Call center customer service, Highly Proficient, 11/01/22, Demonstrating customer service skills in a call center setting
- Retail customer service, Highly Proficient, 11/01/22, Responding to customer situations in a retail setting
Timeline
Retail Sales Associate
Burnie Smoke Shop
02.2023 - Current
Hostess
Flanigan's Seafood Bar And Grill
08.2022 - 05.2023
Server
Tarks
01.2020 - 10.2022
Customer Service Representative
Adecco
04.2016 - 11.2020
Hostess
Olive Garden
01.2013 - 02.2016
High school -
Cooper City High School