Kayla Osuchukwu
Operational Managment
FORT DRUM,NY
Summary
Dedicated professional with a strong commitment to enhancing service delivery and operational efficiency, adept at leading teams and fostering productive stakeholder relationships.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Master of Arts in Human Resource Management, Specialization in Organizational Leadership
National Univesity
05.2024 - 08.2025
- Completed advanced coursework in strategic HR planning, talent development, and organizational change.
- Led a capstone project focused on improving employee engagement strategies for a mid-sized company.
- Collaborated with peers on case studies simulating real-world HR challenges and leadership decision-making.
- Conducted research on leadership models and their impact on organizational performance.
Inventory Specialist
Wal-Mart
04.2023 - 12.2024
- Managed the consistent restocking process utilizing inventory management systems, ensuring continuous product availability and increased sales by 10%.
- Upsold complementary products through data-driven sales techniques, increasing average transaction value by 15%.
- Achieved a 20% reduction in misplaced products within 3 months by optimizing storage and distribution processes using advanced inventory software.
- Facilitated customer engagement and product knowledge transfer, leading to a 10% boost in repeat customer visits.
- Collaborated with cross-functional teams to address operational deficiencies, enhancing overall store efficiency by 15%.
Front End Coach
Wal-Mart
04.2022 - 04.2023
- Actively engaged in strategic budget planning and resource allocation for the customer service department, optimizing store operations to enhance service delivery and maintain financial accountability.
- Optimized team productivity using CRM platforms to align work processes with quality standards, achieving a 15% increase in service efficiency.
- Streamlined front-end operations, reducing average checkout time by 20% through implementing an advanced queue management system and training staff on efficient transaction handling.
- Utilized customer feedback data to refine service processes and improve customer interactions, leading to a 10% increase in satisfaction ratings.
- Coordinated with upper management to develop customer service policies that align with corporate goals, resulting in sustained improvements in the customer service experience.
Realty Project Manager: Store Planning Divison
Wal-Mart Incorporation
08.2018 - 04.2022
- Managed end-to-end project lifecycles across multiple states, applying advanced project management software for planning objectives, timelines, and resources for over 20 projects.
- Facilitated strategic stakeholder collaborations, efficiently resolving project obstacles and ensuring alignment with business objectives.
- Coordinated multi-store renovation projects across 15 locations, utilizing project management methodologies to minimize downtime, resulting in a 25% increase in operational efficiency post-renovation.
- Spearheaded the integration of cutting-edge project management methodologies to oversee multi-phase store projects, contributing to a 30% reduction in completion times and a 20% rise in customer satisfaction scores.
- Conducted risk assessments and implemented mitigation strategies, ensuring high project delivery quality.
Support Manager
Wal-Mart
10.2015 - 04.2018
- Managed fresh food department operations through adherence to standards using quality control systems, promoting safety and customer satisfaction.
- Implemented inventory management practices that reduced waste by 12% and improved product freshness.
- Supervised and trained a team of 20+ associates, resulting in a 15% improvement in departmental efficiency.
- Led cross-functional meetings to enhance communication and collaboration between departments, resulting in improved service delivery.
- Developed and executed promotional strategies that increased department sales by 8%.
Customer Experience Supervisor
Wal-Mart
05.2014 - 10.2015
- Revamped customer service protocols leading to a 20% increase in customer satisfaction scores.
Customer Service Associate (CSA)
Walmart
10.2011 - 05.2014
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
- Perform office and retail service duties, such as keeping financial records, serving customers, answering telephones, selling giftware items, and receiving payment.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Education
Master of Arts (MA) - Human Resource Management
National University
San Diego, CA08.2025
Bachelor of Science (BS) - Counseling psychology
Arkansas State University
12.2014
Skills
Websites
Certification
Professional Human Resource Certificate IVMF
Timeline
Master of Arts in Human Resource Management, Specialization in Organizational Leadership
National Univesity
05.2024 - 08.2025
Inventory Specialist
Wal-Mart
04.2023 - 12.2024
Front End Coach
Wal-Mart
04.2022 - 04.2023
Realty Project Manager: Store Planning Divison
Wal-Mart Incorporation
08.2018 - 04.2022
Support Manager
Wal-Mart
10.2015 - 04.2018
Customer Experience Supervisor
Wal-Mart
05.2014 - 10.2015
Customer Service Associate (CSA)
Walmart
10.2011 - 05.2014
Bachelor of Science (BS) - Counseling psychology
Arkansas State University
Master of Arts (MA) - Human Resource Management
National University