Kayla Packard
Kansas City,MO
Summary
With a proven track record at Landmark Realty, I excel in multi-family property management and data analysis, demonstrating strong organizational skills and commitment to excellence. Expert in enhancing occupancy rates and tenant satisfaction, I leverage efficient communication and trainability to streamline operations, achieving significant operational efficiencies and customer service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MAINTENANCE COORDINATOR
Landmark Realty
Kansas City, MO
10.2024 - 02.2025
- Provided technical guidance to staff members regarding maintenance issues or concerns.
- Established policies and procedures for preventive maintenance and corrective actions as needed.
- Monitored inventory levels of spare parts, tools, supplies, and equipment.
- Served as point person between property management and outside vendors providing contracted services.
- Prepared detailed reports outlining the progress of various projects conducted by the Maintenance Department.
- Managed a team of technicians responsible for completing daily tasks related to the upkeep of the property.
- Developed preventative maintenance schedules for all building components to ensure efficient operations.
- Created processes for tracking service requests from tenants or other internal departments.
- Responded quickly to customer inquiries regarding any issues related to facility maintenance.
- Maintained accurate records of all scheduled maintenance activities and performed regular follow-up checks to ensure completion.
- Coordinated with vendors to procure materials needed for repairs and upgrades in a timely manner.
- Monitored tool and part inventories and condition and maintenance of shops to provide adequate working conditions.
- Monitored employees' work levels and review work performance.
- Developed, implemented, and evaluated maintenance policies and procedures.
ASSISTANT PROPERTY MANAGER
Landmark Realty
Kansas City, MO
08.2023 - 05.2024
- Executed routine property inspections to prevent and identify problems
- Verified continuous compliance with state and federal regulations and retained related documentation
- Ensured that properties were in line with rental markets by conducting monthly rental market surveys
- Monitored common areas for maintenance and repair needs
- Investigated and resolved tenant complaints, following management rules, and regulations
- Coordinated with vendors and contractors for repairs and maintenance of the property
- Kept updated records of property vacancies and lease renewals to proactively fill open units
- Directed collection of monthly rental fees and monitored past due accounts
- Monitored and enforced tenant compliance with rental agreement terms
- Purchased building and maintenance supplies and coordinated with subcontractors to facilitate repairs
- Conducted tenant screening process including credit checks, employment verification and rental history
- Accepted and recorded checks, money orders and certified checks for daily deposits
- Created monthly reports on occupancy levels, delinquency rates and other key metrics related to property management operations
- Provided guidance on leasing agreements when requested by tenants or landlords
- Conducted apartment tours for potential tenants to showcase available units and answer questions
- Prepared financial statements for review by owners and investors
- Demonstrated ability to manage multiple priorities, deadlines and projects simultaneously
- Composed flyers and other media material to promote vacancies and residencies
- Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs
- Managed all aspects of tenant relations including collection of rents, late fees and evictions if necessary
- Negotiated lease renewals with existing tenants as necessary
- Supported accurate financial records and timely rent collection
- Evaluated tenant eligibility in alignment with income restrictions and government regulations
- Maintained accurate records regarding leases, rent rolls and security deposits
- Kept tenant and office files organized, properly maintained and secured
- Assisted in the preparation of legal documents such as eviction notices or court filings when necessary
- Provided efficient and courteous service to customers at all times
- Committed to delivering excellent customer service while working in a fast-paced environment
ASSISTANT PROPERTY ADMINISTRATOR
Landmark Realty
Kansas City, MO
08.2022 - 08.2023
- Investigated complaints, disturbances and violations and resolved issues
- Kept updated records of property vacancies and lease renewals to proactively fill open units
- Developed strong organizational skills to manage multiple tasks simultaneously
- Investigated and resolved tenant complaints, following management rules, and regulations
- Processed applications for new leases including background checks and credit reviews
- Completed move-in and move-out inspections upon vacancy changes
- Reviewed lease expiration reports and calculated rent increases
- Provided administrative support to Property Managers and Leasing Agents with daily operations
- Conducted market surveys to assess rental rates for comparable properties in the area
- Handled incoming tenant requests and inquiries in a professional manner
- Utilized software programs such as Yardi Voyager and MRI Software for data entry and reporting purposes
- Monitored tenant accounts for late fees or other violations of the lease agreement
OFFICE ADMINISTRATOR/RECEPTIONIST
Landmark Realty
Kansas City, MO
06.2022 - 08.2022
- Answered phone calls and managed inquiries from customers and vendors
- Assisted with tasks to facilitate on-site executive support
- Maintained confidence and discretion in handling sensitive information
- Prepared financial statements, reports, memos and other documents
- Managed digital and analog filing systems to organize documents and records
- Developed training modules and documentation to train staff
- Reviewed incoming correspondence and emails for appropriate action or routing to the appropriate personnel
- Used Microsoft Office tools for analysis and communication
ASSOCIATE TEAM LEAD/OFFICE MANAGER
H&R Block
Topeka, KS
01.2022 - 04.2022
- Serve as onsite point of contact for tax office associates and clients, ensuring quality and consistency
- Hold all tax office associates accountable to Standard Operating Procedures and client experience
- Serve as point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and solve any scheduling concerns
- Provide phone coverage and engage with clients
- Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals
- Communicate essential information to office associates and to the Multi-Team Lead
ASSISTANT OFFICE MANAGER
AE Tools & Computers
Olathe, KS
02.2019 - 03.2020
- Answer 70% of all inbound calls
- Verify/validate customer support
- Process purchase orders and online orders
- Maintain a clean and organized office space
Education
ASSOCIATE OF APPLIED SCIENCES - MEDICAL SPECIALTIES
California College San Diego
San Marcos, CA05.2017
HIGH SCHOOL DIPLOMA -
Vista Visions Academy
06.2013
Skills
- Data Entry
- Microsoft Office Applications
- Insurance Verification
- Contracts
- QuickBooks
- Documentation Review
- Accounts Payable
- Accounts Receivable
- Yardi
- Conflict Management
- Organized
- Telephone and Email Etiquette
- Real Estate Knowledge
- Records Management
- Administrative Support
- Leasing and Sales
- Appointment Scheduling
- Application Process Proficiency
- Fair Housing Regulations
- Task Prioritization
- Attention to Detail
- Self Motivation
- Multitasking Abilities
- Reliability
- Team Collaboration
- Interpersonal Skills
- Time Management
- Adaptability and Flexibility
- Financial Reporting
- Multi-Family Property Management
- Critical Thinking
- Active Listening
- Professionalism
Certification
- BLS for Healthcare Providers
- HIPAA for Healthcare Providers
- Fair Housing
References
References available upon request.
Timeline
MAINTENANCE COORDINATOR
Landmark Realty
10.2024 - 02.2025
ASSISTANT PROPERTY MANAGER
Landmark Realty
08.2023 - 05.2024
ASSISTANT PROPERTY ADMINISTRATOR
Landmark Realty
08.2022 - 08.2023
OFFICE ADMINISTRATOR/RECEPTIONIST
Landmark Realty
06.2022 - 08.2022
ASSOCIATE TEAM LEAD/OFFICE MANAGER
H&R Block
01.2022 - 04.2022
ASSISTANT OFFICE MANAGER
AE Tools & Computers
02.2019 - 03.2020
ASSOCIATE OF APPLIED SCIENCES - MEDICAL SPECIALTIES
California College San Diego
HIGH SCHOOL DIPLOMA -
Vista Visions Academy
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