KAYLA PALMER

Oversee daily operations, regulatory compliance, and patient flow for a clinic averaging 27 patients per day. Manage HR functions and staff training across two locations, improving team performance and patient satisfaction. Provide patient education in BHRT, peptides, and regenerative therapies while performing clinical procedures including phlebotomy, IV placement, vitals, and medical histories. Drive business growth through sales, marketing, and outreach efforts, contributing to clinic expansion. Promoted to Branch Manager for demonstrated leadership and operational excellence.

Collected client histories, triaged patients, and supported care under veterinarian supervision. Performed diagnostics (parasitology, urinalysis, bloodwork), venipuncture, and IV placements. Assisted with surgeries, maintained medical records, prepared medications, and educated clients on preventive and chronic care. Knowledgeable in basic radiography and anatomical location required for imaging.

Managed orders and financial transactions using the Toast system. Maintained consistent turnover serving a large client base. Enforced safety and sanitation regulations. Supervised staff and provided on-the-job training. Cultivated relationships with over 20 weekly returning guests.

Supervised and trained employees while managing daily store operations, personnel activities, and cash handling, including drawers, safes, and bank deposits. Trusted with keyholder responsibilities for opening, closing, and lockdown procedures, and consistently maintained a clean, safe environment for staff and customers. Assisted with hiring, onboarding, and mentoring new team members, while driving performance improvements that elevated drive-thru sales from the top 15 to number one in the Southeast chain for transactions processed per hour.