Kayla Parnell

Assist with personal care activities, such as bathing, dressing and grooming. Provide companionship and monitored health condition of clients. Transport clients to doctor appointments and social events. Prepare meals and snacks according to prescribed diets. Assist in ambulation and exercise routines for clients. Help clients move in bed, stand or walk using proper body mechanics techniques. Change bed linens and maintained a clean living environment for the client's safety. Answer patient calls promptly, providing assistance or referring them to appropriate personnel when needed. Monitor vital signs such as temperature, pulse rate, blood pressure .

• Enthusiastically greets patients presenting to the office, while maintaining a courteous and professional demeanor. Performs MA functions such as intake, discharge, telephone messaging, medication administration, result reporting, authorizations and assisting with in-office procedures such as but not limited to setting up a sterile field, assisting with Pap Smear, assisting with I & D, assisting with laceration repair, and more. Properly address patients in the waiting room and escort them to the screening area/exam room ensuring to verify their identity against the patient's record prior to documenting. Properly identifies patients during each transition of care by verifying name and date of birth. Obtain and record the patient's weight, height and vital signs and document them into the patient's record. Performs medication reconciliation by reviewing them with the patient by stating the medication listed in the patient record as well as the strength, route and frequency. Any medications the patient is taking but not currently listed will be added to the medication list with all previously listed details. Any medications listed that the patient states they are NOT taking will be marked as not taking and will be discontinued with an appropriate listed rationale. Review the patient's past medical, social, surgical and family history by listing what is recorded in the chart first and updating the information as the patient indicates, including adding any new information prior to marking the items as reviewed.

Handled patient prescription requests within HIPAA guidelines and entered refill orders for processing. Troubleshoots to obtain missing prescription information, and resolves all data entry related exceptions. Handled correspondence to patients inbound calls, chats, emails and makes outbound calls to prescribers and patients as needed. Resolved Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Made calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects. Provided assistance to Pharmacists, both those in the facility and those at other locations. Identified and communicated issues to managers as appropriate.