Kayla Parry
Wellsville,UT
Summary
Dynamic and results-oriented professional with a proven track record at Al's Sporting Goods, excelling in customer service and multitasking. Leveraged strong work ethic and exceptional organization skills to enhance customer satisfaction and streamline operations. Demonstrated ability to manage time effectively, achieving significant improvements in efficiency and productivity.
Overview
7
7
years of professional experience
Work History
Internet Customer Service Agent
Al's Sporting Goods
Logan, UT
10.2024 - 01.2025
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls promptly and professionally within company standards.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Provided product information to customers in a timely manner.
- Helped clients navigate online systems within established frameworks to obtain services.
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
- Advised customers on purchasing decisions based on their individual needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Tracked orders from placement to delivery using internal systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Personal Assistant
Make Time Institute
05.2022 - 02.2023
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
- Reinforced brand consistency, oversaw updates to company website and social media profiles.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Participated in team meetings and staff training sessions.
Team Member
Jamba Juice
10.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Food and Beverage Cashier
Schlitterbahn Waterpark New Braunfels
05.2019 - 09.2020
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Operated and sanitized kitchen and food preparation equipment.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
- Upheld proper food handling safety standards to ensure a healthy dining experience for guests.
- Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
- Engaged customers to help create superior food and beverage experience.
- Promoted a positive work culture by fostering teamwork, clear communication, and mutual respect among all team members.
- Effectively managed customer complaints, resolving issues promptly and professionally.
- Replaced CO2 tanks and soda syrups when depleted.
- Balanced cash registers at the beginning and end of shifts, ensuring accurate financial records for management review.
- Managed time effectively during peak hours to maintain swift service without compromising quality or attention to detail in transactions or order preparation tasks.
- Collaborated with kitchen staff to communicate special order requests, ensuring customer needs were met.
- Trained new staff on cashier duties and customer service best practices, enhancing team performance.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
Babysitter
Mrs. Westover
01.2018 - 07.2018
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Improved children's bedtime routines with consistent schedules and calming activities.
Education
GED -
Brigham Young University Idaho
Rexburg, ID05.2028
High School Diploma -
Homeschool
Logan, UT05.2022
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Attention to Detail
- Time management expertise
- Dedicated Team Player
- Appointment Scheduling
- Exceptional organization
- Advanced multitasking abilities
- Valid Driver's License
- Errands
- Professional and mature
- Schedule Management
- Inbound customer service
- Order placement
- Call center experience
- Time management
- Active listening
- Typing speed
- Email management
- Multitasking and organization
- Decision-making
Accomplishments
- Completed a 1 1/2 year mission for the Church of Jesus Christ of Latter-Day Saints in a foreign country
Skills
- Food Service Background
- Calendar Management
- Invoice Processing
- Childcare experience
- Housekeeping
Timeline
Internet Customer Service Agent
Al's Sporting Goods
10.2024 - 01.2025
Personal Assistant
Make Time Institute
05.2022 - 02.2023
Team Member
Jamba Juice
10.2021 - 04.2022
Food and Beverage Cashier
Schlitterbahn Waterpark New Braunfels
05.2019 - 09.2020
Babysitter
Mrs. Westover
01.2018 - 07.2018
GED -
Brigham Young University Idaho
High School Diploma -
Homeschool
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