Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Patterson

Orange

Summary

Dynamic professional with extensive experience in front desk operations at Optum, excelling in appointment scheduling and patient management. Recognized for exceptional organizational skills and adherence to HIPAA compliance, streamlining processes to enhance patient flow and satisfaction. Proven ability to thrive in fast-paced environments while maintaining a compassionate approach to customer service.


Overview

7
7
years of professional experience

Work History

PCC

Optum
02.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Medical Receptionist

Care Station Medical Group
04.2022 - 10.2023
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined billing processes, ensuring accurate and timely invoicing.

PCC

CityMD Urgent Care Center
02.2018 - 04.2022
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
  • Optimized appointment scheduling to maximize doctor availability.

Education

Biology

Hudson County Community College
Jersey City, NJ

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • HIPAA compliance
  • Payment collection
  • Medical billing
  • EMR / EHR
  • Referral verification
  • Medical charting

Timeline

PCC

Optum
02.2024 - Current

Medical Receptionist

Care Station Medical Group
04.2022 - 10.2023

PCC

CityMD Urgent Care Center
02.2018 - 04.2022

Biology

Hudson County Community College

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Kayla Patterson