Kayla Patton
Prince George,VA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Barista
Starbucks
04.2024 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Fostered a loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Sanitized equipment and wiping down counters and tables to prevent the spread of germs.
Server
Lucas Italian Restaurant
02.2023 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals promptly.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
Associate of Science - Science
Richard Bland College
Petersburg, VA08-2026
GED -
Prince George High School
Prince George, VA06-2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Excellent memory
- Hospitality service expertise
- Performance Improvement
- Up-selling
- Speedy and efficient
- Solid problem solver
- Positive and professional
Timeline
Barista
Starbucks
04.2024 - 08.2024
Server
Lucas Italian Restaurant
02.2023 - 07.2023
Associate of Science - Science
Richard Bland College
GED -
Prince George High School
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