Kayla Paugh
Rehoboth Beach,DE
Summary
Motivated individual with good teamwork, problem-solving and organizational skills. Recent graduate from Wilmington University. Postgraduate experience within diverse settings servicing individuals and families through volunteer work and part-time positions. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Shorty's Tap And Tacos
2023.09 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Media & Retail Manager
East of Maui Surf Shop
2020.07 - 2023.08
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Controlled store inventory and reviewed cash handling and operations reports.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Seasonal Sales Associate
Bear Creek Mountain Resort
2021.11 - 2022.04
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Babysitter/Nanny/Tutor
Care.com
2018.01 - 2020.12
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated with parents regarding children's progress and development, raising any issues.
- Guided school homework and read bedtime stories to support development.
- Provided safe transportation to and from school and extracurricular activities.
- Administered medications, following strict instructions from parents and medical labels.
- Assisted children with homework assignments and special projects across different subjects.
Education
Bachelor of Science - Psychology
Wilmington University
New Castle, De05.2023
Skills
- National Honors Society Award Recipient for outstanding academics and community volunteer work.
- Verbal and Written Communication
- Customer Relationship Management
- Public Speaking Abilities
- Crisis Response
- Educational Strategies
Certification
- Trauma-Informed Approaches, Wilmington University - 2023
Languages
English
Native or Bilingual
Timeline
Bartender
Shorty's Tap And Tacos
2023.09 - Current
Seasonal Sales Associate
Bear Creek Mountain Resort
2021.11 - 2022.04
Media & Retail Manager
East of Maui Surf Shop
2020.07 - 2023.08
Babysitter/Nanny/Tutor
Care.com
2018.01 - 2020.12
Bachelor of Science - Psychology
Wilmington University
- Trauma-Informed Approaches, Wilmington University - 2023
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