Kayla Payne

Pharmacy Technician

Reeds Pharmacy

08.2015 - Current

Developed and implemented improvements to pharmacy organization system.
Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Entered and processed patients' prescriptions into internal system.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Resolved third-party billing, computer system and customer service issues.
Counted and labeled prescriptions with correct item and quantity.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.