Kayla Payton
Pensacola,FL
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
17
17
years of professional experience
Work History
Store Manager
Tire Kingdom/Mavis Tires
06.2021 - Current
- Automotive Repair, Tire Sales, team management
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Asst. Manager
O’Reilly Auto Parts
01.2019 - 01.2021
- District Inventory Team
- Generated repeat business through exceptional customer service.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Customer Service Manager
WalMart Super Center
01.2014 - 01.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Generated customer satisfaction surveys to analyze results into action plans.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
General Manager
Hardee’s
01.2008 - 01.2012
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
High School Diploma -
Escambia High School
Pensacola, FL07.2005
Skills
- Partnership Building
- Project Management
- Employee Training
- Revenue Generation
- Team Development
- Shift Scheduling
- Supply Ordering
- Delegating Work
- Store displays
- Staff Supervision
- Bank and Safe Deposits
- Customer Service
- Friendly and Positive
- Employee Scheduling
References
- Steve Neshum, 850-232-8484
- Sonia Mason, 850-723-1451, sonia7177@aim.com
- Marshall Gilley, 850-287-3090, marshallgilley1@gmail.com
Timeline
Store Manager
Tire Kingdom/Mavis Tires
06.2021 - Current
Asst. Manager
O’Reilly Auto Parts
01.2019 - 01.2021
Customer Service Manager
WalMart Super Center
01.2014 - 01.2016
General Manager
Hardee’s
01.2008 - 01.2012
High School Diploma -
Escambia High School
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