KAYLA PEARSON
Wetumpka,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomist
WellStar Kennestone Hospital
05.2021 - 01.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Used personal protective equipment correctly to protect coworkers and patients.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
Customer Service Cashier
Atlanta Bread Company
01.2018 - 09.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Customer Service Cashier
Aunt Fanny's Pretzels
04.2017 - 02.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Maintained accurate records of customer transactions for reporting purposes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
No Degree - Phlebotomy
Kennesaw State University
Kennesaw, GA03.2021
GED -
Chattahoochee Technical College
Marietta, GA12.2020
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- HIPAA Compliance
- Patient confidentiality
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
- Data Entry
- Medical terminology knowledge
- Phlebotomy Technician
- Appointment Scheduling
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
WellStar Kennestone Hospital
05.2021 - 01.2022
Customer Service Cashier
Atlanta Bread Company
01.2018 - 09.2018
Customer Service Cashier
Aunt Fanny's Pretzels
04.2017 - 02.2018
No Degree - Phlebotomy
Kennesaw State University
GED -
Chattahoochee Technical College
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