Kayla Pearson
Hernando ,MS
Summary
With over 12 years of experience in the customer service industry, my unwavering commitment to people and their concerns is always my top priority in any professional setting. I have a strong work ethic and embrace opportunities for growth and learning within a company. My expertise lies in marketing, an area where I thrive and excel. I also take great pride in my innovative and creative mindset, which fuels me personally and drives my contributions within the work environment.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Mullen
03.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Travel Agent
Starward Vacations
08.2021 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Helped customers with passport and visa applications.
Licensed Cosmetologist
Self Employed
08.2012 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Customer Service
ISR United Rentals
04.2022 - 08.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled day-to-day customer or client questions via telephone or email.
- Completed daily cold calling and outreach to build sales pipeline.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved invoicing discrepancies to maintain good vendor relations.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
Office Admin
Sissy's Log Cabin
10.2019 - 04.2020
- Managed invoicing and payment processing operations.
- Completed physical inventory counts each month.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Arts - Marketing
University of Mississippi
University, MS05.2028
Cosmetology license -
Gould's Academy
01.2013
High School Diploma -
Hernando High School
08.2012
Skills
- Detail Oriented
- Time Management
- Customer Service
- Marketing
- Office Administration
- Computer Skills
Timeline
Administrative Assistant
Mullen
03.2024 - Current
Customer Service
ISR United Rentals
04.2022 - 08.2023
Travel Agent
Starward Vacations
08.2021 - Current
Office Admin
Sissy's Log Cabin
10.2019 - 04.2020
Licensed Cosmetologist
Self Employed
08.2012 - Current
High School Diploma -
Hernando High School
Bachelor of Arts - Marketing
University of Mississippi
Cosmetology license -
Gould's Academy
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