Kayla Pearson
Hurley
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations, Manager
Home Medical Products & Services
Ironwood
01.2015 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw financial management, budget management, accounting and payroll activities.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
- Maintained daily reporting to maximize revenue.
- Managed all daily billing operations. Billing, payment posting, denial management, and audits.
Restaurant Owner / Partner
Sky Lawn Supper Club
Hurley
11.2007 - 11.2014
- Implemented operational procedures to maximize efficiency while minimizing costs.
- Managed cash flow by setting budgets for expenses such as labor costs, food costs, ensuring timely payment of bills and taxes, as well as monitoring accounts receivable and payable records.
- Interviewed potential hires for front-of-house positions, such as servers and bartenders.
- Ensured compliance with health codes, safety regulations, and other applicable laws.
- Trained and supervised kitchen staff in proper food preparation techniques.
- Oversaw daily operations of the restaurant, including staff scheduling, budgeting, inventory management, and accounting/payroll.
Education
High School Diploma -
Hurley K-12
Hurley WI05-2008
Skills
- Budget management
- Financial analysis
- Team building
- Employee training
- Operational efficiency
- Inventory management
- Time management
Certification
- VGMU Certified Annually
Systems
- Advanced knowledge in Microsoft, Universal (HDMS) Solutions, Zirmed / Waystar, Brightree, CGS
References
References available upon request.
Timeline
Operations, Manager
Home Medical Products & Services
01.2015 - Current
Restaurant Owner / Partner
Sky Lawn Supper Club
11.2007 - 11.2014
High School Diploma -
Hurley K-12
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