Citrix
Kayla Peck
Wesley Chapel,FL
Summary
Dependable, thorough, and systematic with experience in multiple industries including Financial Services, Healthcare, and Retail. Demonstrates expertise in logical analysis of problems. Adept at getting tasks accomplished steadily and on schedule. Focused on details. Recognized for being a good team player and willing to help others for the team to succeed. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Admissions Representative
Florida Technical College
01.2024 - Current
- Increased student enrollment by conducting informative and engaging campus tours for prospective students and their families.
- Enhanced the college''s reputation by maintaining strong relationships with high schools, guidance counselors, and community organizations.
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
- Improved decision-making by providing thorough evaluations of applicant files to admissions committees.
- Facilitated successful campus events such as open houses and orientation sessions, resulting in increased student engagement and satisfaction.
- Collaborated with other departments to ensure a seamless transition for incoming students, addressing any concerns or issues promptly.
- Continuously improved personal knowledge of academic programs offered at our institution, ensuring accurate representation of program details during interactions with prospective students.
- Increased student enrollment by developing and implementing effective recruitment strategies.
- Enhanced the reputation of the institution through positive interactions with prospective students and their families.
- Scheduled appointments to meet with students face-to-face and discuss education plans.
Human Resources Coordinator
Phoenix House Foundation
08.2023 - 11.2023
- Enhanced employee satisfaction by implementing tailored training programs and addressing individual needs.
- Streamlined HR processes for increased efficiency, resulting in reduced administrative overhead.
- Developed comprehensive onboarding programs to ensure smooth transitions for new hires into the company culture.
- Coordinated company-wide events such as holiday parties or team-building retreats, boosting morale among staff members.
- Maintained comprehensive HR databases to track personnel data including attendance records, time off requests, and promotions.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Developed and maintained positive relationships with external vendors, insurance providers, and benefits administrators to establish trust and rapport.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes before sending them to corporate hiring managers for consideration.
- Devised hiring and recruitment policies for a 100-employee company.
Behavioral Health Technician / HR Liaison
North Tampa Behavioral Health Hospital
10.2022 - 10.2023
- Maintain continuous interaction with patients and a strong understanding of individual treatment plans
- Preserve the ability to observe, document, and report client behavior
- Conduct daily therapeutic behavioral groups with patients
- Assist with scheduling, time off requests, training and development, and compliance.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Conducted assessments for accurate diagnoses, leading to the development of personalized treatment plans.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
Collections Specialist
JPMChase Bank
02.2021 - 09.2022
- Managing the collection of outstanding debts from clients and customers
- Duties include monitoring accounts payable statements to identify debts owed to the company, contacting customers or business partners to notify them of overdue payments, and documenting debts collected.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
Mental Health Technician
Discovery Behavioral Healthcare
01.2021 - 01.2021
- Provide support to senior clinicians in diagnosing and treating patients dealing with psychological concerns
- Issues these professionals address include emotional disorders, substance abuse, relationship disturbances, and any other stressors that impact their mental well-being.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Home Health Aid
Senior Helpers Of Tampa
01.2021 - 01.2021
- Activities of Daily Living (ADL) and Instrumental Activities of Daily Living (IADL) - Assist with personal activities: bathing, dressing, and grooming
- Attended to insurance documentation/paperwork.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Fraud Account Supervisor
Capital One, N.A
01.2014 - 01.2021
- Responsible for investigating credit card account activity and identity theft
- Assist customers with fraud-related issues
- Make outbound calls to potential victims of ID theft
- Verify customer identity through extensive verification procedures
- Respond to cardholders' alerts to potentially fraudulent activity
- Investigate and update fraud reports & account information
- Maintaining and coaching a team
- Development and redirection.
- Reduced fraudulent activities by implementing strict account monitoring and verification processes.
- Enhanced team efficiency through regular training sessions and performance evaluations.
- Collaborated with cross-functional teams to develop fraud prevention strategies and policies.
- Achieved higher success rates in fraud detection by utilizing advanced data analysis techniques.
- Facilitated strong interdepartmental cooperation, sharing knowledge and resources to combat fraud across all areas of the organization effectively.
- Aligned team objectives with corporate goals, ensuring consistent focus on reducing fraud-related losses over time.
Clinical Care Tech
Robert Wood Johnson University Hospital EMS
01.2011 - 01.2014
- Responsible for daily vitals, phlebotomy, and EKG testing
- Assisted with personal activities: bathing, dressing, and grooming
- Ensured patient safety and monitored food intake
- Enhanced patient care by efficiently conducting vital sign assessments and recording accurate data in electronic health records.
- Reduced medical errors by meticulously maintaining a clean and organized workspace, adhering to proper sterilization techniques for equipment.
- Improved patient satisfaction scores by providing compassionate care, listening attentively to concerns, and promptly addressing any issues.
- Assisted physicians with various procedures, ensuring optimal patient comfort and safety throughout the process.
- Streamlined workflow for faster patient turnaround times, adeptly prioritizing tasks based on urgency and necessity.
- Contributed to a positive team environment by collaborating closely with nursing staff and other healthcare professionals to deliver high-quality patient care.
- Increased efficiency in the department by effectively managing multiple tasks such as specimen collection, wound care, and IV maintenance.
Human Resources Coordinator
University Pediatric Association
01.2008 - 01.2011
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Improved employee retention with targeted professional development opportunities.
- Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Education
MS Degre - Human Resource
Southern New Hampshire University
Remote01.2025
MBA Degree - Business
Saint Leo University
Saint Leo, FL05.2023
BAS Degree - Business
Pasco-Hernando State College
New Port Richey, FL12.2021
AAS Degree - Education
Middlesex County College
Edison, NJ01.2009
High School Diploma -
South River High School
South River, NJ06.2005
Skills
- Conflict resolution
- Healthcare Information Technology (HIT) Software
- Computer literacy
- Excellent communication
- Critical thinking
- Academic Advice and Counseling
- Time management
- Quality assurance
- Decision-making
- Organizational skills
- Leadership qualities
- Ethics and integrity
- Policy understanding
- Relationship Management
- Professionalism
- Process improvement
- Multitasking
Websites
Software
Paycor
ADP
Certification
Lean Sigma: Yellow Belt Certified
References
References available upon request.
Professional Affiliation
Member, SHRM, Currently preparing for SHRM-CP exam, scheduled for SPRING 2024, Currently preparing for PHR exam, scheduled for SPRING 2024
Timeline
Admissions Representative
Florida Technical College
01.2024 - Current
Human Resources Coordinator
Phoenix House Foundation
08.2023 - 11.2023
Behavioral Health Technician / HR Liaison
North Tampa Behavioral Health Hospital
10.2022 - 10.2023
Collections Specialist
JPMChase Bank
02.2021 - 09.2022
Mental Health Technician
Discovery Behavioral Healthcare
01.2021 - 01.2021
Home Health Aid
Senior Helpers Of Tampa
01.2021 - 01.2021
Fraud Account Supervisor
Capital One, N.A
01.2014 - 01.2021
Clinical Care Tech
Robert Wood Johnson University Hospital EMS
01.2011 - 01.2014
Human Resources Coordinator
University Pediatric Association
01.2008 - 01.2011
MS Degre - Human Resource
Southern New Hampshire University
MBA Degree - Business
Saint Leo University
BAS Degree - Business
Pasco-Hernando State College
AAS Degree - Education
Middlesex County College
High School Diploma -
South River High School
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