Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Peck

Greer,United States

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Hobby Lobby Inc
03.2022 - Current
  • Manage opening and closing procedures, enhancing daily operational efficiency.
  • Supervise and evaluate staff, fostering skill development and achieving daily goals.
  • Address customer concerns, significantly improving satisfaction ratings.
  • Identify and resolve operational issues, improving store efficiency and customer experience.
  • Rotate merchandise and displays, highlighting new products and promotions.
  • Train and guide team members, ensuring high productivity and performance metrics.
  • Track employee attendance, addressing issues promptly to maintain productivity.

Office Manager

Chapman Dental
09.2021 - 03.2022
  • Directed office operations, including scheduling, patient records management, and billing processes.
  • Coordinated staff activities, ensuring seamless workflow and high productivity within the office.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Strengthened patient relations through excellent communication and proactive problem-solving.
  • Streamlined office procedures, resulting in increased efficiency and reduced operational costs.

Team Lead

Anyone Home
05.2019 - 08.2021
  • Led a team of 20+ customer service representatives, providing mentorship and support to enhance performance.
  • Monitored team metrics, implemented strategies for improvement, and ensured high-quality service delivery.
  • Conducted team meetings and training sessions to foster continuous development and knowledge sharing.
  • Maintained comprehensive records and reports to track team progress and inform strategic decisions.

Education

High School Diploma -

Carroll County High School
Hillsville, VA
05.2015

Skills

  • Team Leadership
  • Customer Relations
  • Analytical Problem-Solving
  • Independent Decision-Making
  • Training and Development
  • Employee Engagement
  • Performance Monitoring
  • Office Management
  • Inventory Control
  • Strong Communication Skills

Timeline

Assistant Store Manager

Hobby Lobby Inc
03.2022 - Current

Office Manager

Chapman Dental
09.2021 - 03.2022

Team Lead

Anyone Home
05.2019 - 08.2021

High School Diploma -

Carroll County High School

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Kayla Peck