Kayla Pegues

• Implemented process improvements that streamlined operations and reduced waste, contributing to enhanced operational excellence.
• Developed strong organizational skills with the ability to prioritize multiple projects simultaneously, ensuring efficient workflow.
• Developed and maintained relationships with customers and suppliers through account development, building trust and fostering strong partnerships.
• Achieved departmental goals by developing and executing strategic plans and performance metrics, demonstrating management skills.
• Leveraged Google Suite, Adobe Creative Suite, and other project management software to support daily operations and project execution.
• Led cross-functional teams to ensure project deliverables met deadlines and quality standards, enhancing collaboration skills.

• Streamlined administrative processes to enhance operational efficiency and support continuous improvement.
• Managed documenting and records systems, improving accuracy and accessibility of critical information through meticulous attention to detail.
• Developed training materials for new staff, fostering a culture of continuous improvement and knowledge sharing.
• Minimized errors in documentation through meticulous proofreading, editing, and formatting skills, ensuring high accuracy.
• Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations, demonstrating strong project management skills.

• Developed and executed targeted email marketing campaigns to enhance customer engagement, utilizing email best practices and list segmentation.
• Analyzed campaign performance metrics to refine strategies and improve open rates, demonstrating data analysis skills.
• Managed subscriber lists, ensuring data accuracy and compliance with GDPR regulations, maintaining high accuracy.
• Stayed abreast of industry standards for email best practices, digital communication, and marketing standards.
• Enhanced email campaign performance by strategizing and implementing A/B testing methods, driving continuous improvement.
• Wrote engaging and successful marketing, advertising, and website copy, demonstrating strong copywriting skills.

• • Created, maintained, and updated filing systems for paper and electronic documents, ensuring accuracy and organizational efficiency.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships and build trust.
  • Coordinated daily office operations to enhance efficiency and support organizational goals, demonstrating management skills.
  • Developed and implemented streamlined processes for document management and record-keeping systems, contributing to continuous improvement.

• Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance, showcasing problem-solving skills.
• Managed social media platforms, increasing audience reach and interaction through tailored content strategies and digital communications.
• Optimized email marketing initiatives, improving open rates through segmentation and personalized messaging, leveraging email best practices.
• Elevated brand reputation through the development of compelling public relations strategies and media outreach efforts, contributing to advocacy.

• Diagnosed and repaired avionics systems to ensure operational readiness of military aircraft, demonstrating accuracy and attention to detail.
• Received an Honorable Discharge after five years of service.