K A Y L A P E N A
Bertram,Tx
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Receptionist
DRH ELECTRICAL & HOME SERVICES LLC
06.2022 - 07.2024
- Deliver any needed material & receive payments.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion. Schedule first walk-through.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Managed mail and both incoming and outgoing correspondence, mail and email.
- Filed paperwork and organized computer-based information.
Personal Assistant
CARMENS HOME CLEANING SERVICES
02.2021 - 05.2022
- Meet with new clients for estimates.
- Resolved customer problems and complaints.
- Kept detailed track of household and maintenance inventory and schedules.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to inquiries from callers seeking information.
- Aided executive in personal tasks such as running errands when needed.
Sales Associate
FOREVER 21
01.2019 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
HIGH SCHOOL DIPLOMA -
QUEST HIGH SCHOOL
06.2020
Skills
- Verbal and written communication
- Scheduling appointments
- File Management
- Mail handling
- Customer Service
- Billing and Invoicing
- Basic Math
- Office Supply Management
- Bank Deposits
- FLUENT IN SPANISH AND ENGLISH
Timeline
Receptionist
DRH ELECTRICAL & HOME SERVICES LLC
06.2022 - 07.2024
Personal Assistant
CARMENS HOME CLEANING SERVICES
02.2021 - 05.2022
Sales Associate
FOREVER 21
01.2019 - 09.2019
HIGH SCHOOL DIPLOMA -
QUEST HIGH SCHOOL
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