Kayla Perea-Aguila
Clackamas,OR
Summary
Dependable customer service professional with strong communication and multitasking skills. Committed to fostering genuine connections with customers, ensuring satisfaction, and delivering quality service in fast-paced environments.
Motivated team player with experience in high-pressure environments. Skilled in problem-solving and active listening, contributing to seamless operations and customer satisfaction. Eager to apply strong collaboration abilities to enhance team dynamics and service excellence.
Enthusiastic and adaptable professional known for exceptional customer service and teamwork. Proven ability to build loyalty through genuine connections, effectively manage multiple tasks, and maintain high standards in beverage preparation under pressure.
Overview
4
4
years of professional experience
Work History
Starbucks
Starbucks Company
Gresham, OR
05.2024 - Current
- Our aim is to foster genuine connections with customers, making them feel like cherished friends or family rather than mere patrons, ensuring their happiness with every interaction
- Building strong customer connections is paramount; it's how we cultivate loyalty and ensure our regulars continue to return.
- In a fast-paced environment, we prioritize efficiently crafting beverages to precise standards within time constraints, ensuring both accuracy and customer satisfaction with every drink.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Starbucks
Safeway
Gresham
03.2023 - 11.2023
- At Starbucks, our foremost priority is to deliver exceptional customer service.
- Our team is dedicated to multitasking effectively, ensuring both seamless communication and connection with customers, alongside crafting high-quality beverages.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Engaging with customers to understand their preferences while they place their order, and guiding them to discover new favorites or optimal choices, is key to our service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
High School Diploma -
Reynolds High School
Troudale, OR06.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Active listening
Timeline
Starbucks
Starbucks Company
05.2024 - Current
Starbucks
Safeway
03.2023 - 11.2023
High School Diploma -
Reynolds High School