Kayla Perez
Cartersville,GA
Summary
Well-qualified leasing agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Leasing Agent
Crimson Management
09.2022 - Current
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
Personal Shopper
Walmart
07.2021 - 08.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Loaded and unloaded orders at customer's homes or locations.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Collaborated with store managers and sales associates to ensure seamless integration of personal shopping services within the retail environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
Drive Through Worker
Zaxbys
04.2020 - 05.2021
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated equipment and machinery safely to prevent accidents.
- Performed general housekeeping and cleaning tasks.
- Restocked items on shelves and bins to keep inventory available.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Identified defective products or machinery and reported to supervisor.
- Organized inventory systematically for easy access.
- Assisted in training of new employees on company policies, procedures and processes.
- Maintained proper storage for raw materials and finished products to prevent spoilage and damage.
- Helped in development of new procedures and processes to improve work performance.
- Completed projects on schedule and within budget, leading to increased client satisfaction and repeat business.
Education
Certificate in Criminal Justice - Criminal Justice
Georgia Northwestern Technical College
Rome, GA05.2026
High School Diploma -
Cass High School
White, GA05.2022
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Real estate knowledge
- Background Checks
- Lease preparation
- Contract Negotiation
- Property Tours
- Strategic Planning
- Property reporting
- Property Maintenance
- Fair housing policies
- Strong negotiation
- Staff Management
- Prospecting assistance
- Social Media Marketing
- Issue Escalation
- Fair Housing Regulations
- Rent collection
- Property tours and inspections
- Application processing
- Office Management
- Local market conditions
- Customer Service
- Phone and Email Etiquette
- Customer service expertise
- Closing Techniques
- Lease Renewals
- Relationship Building
- Clear Communication
- Sales proficiency
- Organized Mindset
- Flexible Schedule
- Maintenance Requests
- Prospect qualification
- Unit inspection
- Community Engagement
Timeline
Leasing Agent
Crimson Management
09.2022 - Current
Personal Shopper
Walmart
07.2021 - 08.2022
Drive Through Worker
Zaxbys
04.2020 - 05.2021
Certificate in Criminal Justice - Criminal Justice
Georgia Northwestern Technical College
High School Diploma -
Cass High School
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