Kayla Perez
Cartersville,GA
Summary
Dedicated and customer focused professional with experience in leasing and retail servies. Proven ability to build strong relationships with clients and provide excellent service. Skilled in property management, sales and customer engagement, coupled with experience in fast paced environments.
Overview
3
3
years of professional experience
Work History
Leasing Agent
The Glen apartments
Cartersville, GA
09.2022 - Current
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Collected security deposits from new tenants.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Participated in community events related to leasing activities or tenant relations.
- Contacted and followed up with tenants on renewal notices.
Personal Shopper
Walmart
Cartersville, Georgia
07.2021 - 02.2022
- Maintained a high level of customer service while ensuring customer satisfaction.
- Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Responded promptly to customer inquiries via phone calls or emails.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Greeted customers and answered product or service questions.
- Assisted teammates with daily tasks during peak periods.
Education
Diploma - Criminal Justice
Georgia North Western Technical College
Rome, GA12-2024
Skills
- Property tours and inspections
- Lease oversight
- Fair housing policies
- Prospecting assistance
- Lending
- Business processes and procedures
- Record keeping
- Telephone and email etiquette
- Property tours
- Rent collection
- Office management
- great customer service
- Active listening skills
- Time management skills
- Transferable skills
Languages
English
Professional
Spanish
Limited
Timeline
Leasing Agent
The Glen apartments
09.2022 - Current
Personal Shopper
Walmart
07.2021 - 02.2022
Diploma - Criminal Justice
Georgia North Western Technical College
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