Kayla Perkins
Columbia Heights,Mn
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Hardworking and enthusiastic worker trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
10.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cook's Assistant
Camp Leelanau Kohahna
06.2023 - 09.2023
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed recipes closely for consistent taste, quality and presentation.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Cleaned and maintained work areas, equipment and utensils.
- Removed trash and cleaned kitchen garbage containers.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Lifted and carried heavy materials.
Team Member
Culver's Restaurant
08.2022 - 06.2023
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Team Lead
Cold Stone
07.2021 - 06.2022
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Assisted in inventory management, reducing waste and optimizing product usage.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
High School Diploma -
St. Anthony Village Senior High School
Saint Anthony, MN06.2023
Skills
- Latte Art
- Up-Selling
- Menu Memorization
- Espresso Machine Operation
- Cash Handling
- Table Bussing
- Opening and Closing Duties
- Food Preparation
- Food Running
- Team Leadership
- Product Displays
- Friendly and Outgoing
- Team Player
- Exceptional Customer Service
- Conflict Mediation
- Active Listener
- Cooking
- Inventory Management
- Safe Food Handling
- Excellent Memory
reference : Alondre Mathis
This is the cook I worked under. His number is (702)831-3700
Timeline
Barista
Starbucks
10.2023 - Current
Cook's Assistant
Camp Leelanau Kohahna
06.2023 - 09.2023
Team Member
Culver's Restaurant
08.2022 - 06.2023
Team Lead
Cold Stone
07.2021 - 06.2022
High School Diploma -
St. Anthony Village Senior High School