Kayla Peterson

• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Motivated employees through special events and incentive programs.
• Managed applicant tracking systems to keep recruitment processes organized.
• Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
• Sourced candidates to identify and attract potential candidates for open positions.
• Negotiated job offers to attract top talent and keep organization competitive in job market.
• Established and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants.
• Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.

• Responsible for investigating claims and analyzing supporting documents to resolve customer care complaints
• Trouble shoot issues and handle escalated calls
• Provide customers with resolutions to meet their expectations while balancing the company's financial interest.

• Assisted Human Resources Coordinator
• Process ADP Pay line cards for new & existing associates
• Process PTO request
• Participating in full life recruitment cycle – Applicant Tracking System
• Screening, Interviewing, Onboarding, etc
• Participating in Job Fairs both on property and locally
• Assist with processing of new hire paperwork
• Keying new hires into UltiPro
• Build New Hire Files
• Audit New Hire Files and New Hire Keying in UltiPro
• Trained 2 new hires on Omni standard operation procedures

• Supported HR functions with emphasis on record keeping, data entry and general HR tasks
• Maintained human resources information system and kept employee files up to date and accurate
• Completed background and reference checks to facilitate hiring and onboarding of employees
• Reviewed human resources paperwork for accuracy and completeness
• Provides comfortable and hospitable reception to all associates upon entrance to the ASC offices
• Maintains an orderly reception area to ensure complete comfort of the client.

• Greet customers by phone in a professional manner
• Assist customers with complaints and questions via phone and email correspondence
• Provide customers with information about products
• Assist with placement of orders, refunds, or exchanges

• Front line leader in charge for daily front desk function and staff.

• Ensure guest check in and check out experience exceeded brand standards and that guests are checked in/out in a friendly, efficient and courteous manner

• Assisted management with training and motivating the associates while serving as an effective role model.

• Involvement with planning and execution of monthly department meetings

• Review work procedures and operational problems providing recommendations on how to improve service and processes

• Department Trainer

• Team Member of the Month award recipient

• Member of the Count on Me Committee. Meeting held monthly with a select team of associates creating ideas for associate engagement and community involvement.

• Leader in charge for daily front desk function and staff
• Ensure guest check in and check out experience exceeded brand standards and that guests are checked in/out in a friendly, efficient and courteous manner
• Assisted management with training and motivating the associates while serving as an effective role model
• Involvement with planning and execution of monthly department meetings
• Review work procedures and operational problems providing recommendations on how to improve service and processes
• Department Trainer
• Team Member of the Month award recipient
• Member of the Count on Me Committee
• Meeting held monthly with a select team of associates creating ideas for associate engagement and community involvement
• Greet with warm welcome, ensuring a high level of product knowledge of the hotel including directions, hotel services, hotel events and attractions
• Manage check-in & check-outs of the 400-room property through Opera system, upselling rooms through Nora 1 system while maximizing room revenue and occupancy
• Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
• Department trainer
• Top Producer in Upselling Room Program and Wyndham Rewards enrollment program
• Proficient in Reservations, Rooms Control and PBX Operations

• Answered and directed all incoming and in-house calls received on the main switchboard console promptly and efficiently; take messages as required, deliver accordingly through Synergy and send/receive guest faxes
• Maintain positive customer and associate relationships, provide accurate directions to the hotel, familiar with the surrounding area of hotel.