Summary
Overview
Work History
Education
Skills
Volunteer Service Organizations
Timeline
OfficeManager
Kayla Salwey

Kayla Salwey

Manger
San Antonio,TX

Summary

As a United States Veteran, I honed a diverse set of skills and received comprehensive leadership training during my service. These experiences propelled me towards pursuing higher education, culminating in the achievement of a degree in Business Management. I have since accumulated significant experience in Service Manager roles, where I have demonstrated proficiency in financial transaction management and the upkeep of various management systems. With a rich history of over a decade in customer service, I possess a deep understanding of team management and development across different team sizes. Moreover, I prioritize fostering a supportive work environment that enhances staff productivity.

Overview

17
17
years of professional experience

Work History

City of San Antonio

Aviations
San Antonio, TX
05.2024 - Current

Working conditions are primarily inside an office environment.

Supporting the administrative operations of the assigned department or division.

Answers inquiries regarding policies and procedures. Ensures compliance with current City and department rules and regulations. Composes, types, and proofreads reports, letters, memos, statistical and confidential information.

Assists with monitoring and reviewing expenditures; provides information to appropriate department staff for budget preparation.

Maintains calendars, schedules activities, meetings and various events. Coordinates activities with other City departments, outside agencies, and the general public. Monitors inventory of office supplies; reviews purchase requisitions and requests for payments.

Organize and maintain filing systems; maintains records related to specific area of assignment. May respond to and resolve difficult and sensitive citizen inquiries and complaints.

Property Management

American Landmark Apartments
05.2023 - 05.2024
  • Primary responsibilities include interacting with prospective residents, communicating the resident value of living in the community, and securing lease agreements
  • Assists with property marketing
  • Responds to phone and email inquiries from prospective residents
  • Applies sales techniques to schedule tours of the property
  • Meets with prospective residents and checks the availability of units based on preferences and budget
  • Assists qualified prospective residents with completing lease agreement and collects initial rent and deposit payments
  • Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns.
  • Facilitated effective communication between maintenance team members, property management, and tenants regarding ongoing projects or concerns.
  • Processed reservations accurately using property management software, ensuring a smooth arrival process for guests.
  • Maintained accurate financial records, ensuring transparency and accountability in property management operations.
  • Effectively resolved tenant concerns related to property management or maintenance issues by providing prompt attention, clear communication, and follow-up actions as needed.
  • Trained new property management staff members on best practices and company-specific policies to ensure uniformity across all managed properties.
  • Collaborated with property management team to address issues promptly, keeping residents satisfied with their living conditions.

Member Relations Manager

Modern Mingle
02.2021 - 06.2023
  • Greeting clients, checking clients in and answering questions
  • Helping the occasional walk in
  • Answering phone calls and emails to assist clients
  • Organizing monthly events for groups from 40 to 100+
  • Monitoring level of supplies and reordering as needed
  • Hosting of events, serving as the face of the event and assisting with set up, clean up and other duties as needed
  • Building partnerships and relationships with local organizations to increase sales / events
  • Maintaining trusted relationships with suppliers, clients and colleagues
  • Assisting in the onboarding process for new hires
  • Day-to-day tasks include matchmaking, calls to follow up with clients, answering emails, finding new venues to host events for future singles mixers
  • Making collection calls while keeping and improving relationship with clients
  • Collect customer payments in accordance with payment due dates
  • Identify issues attributing to account delinquency and discuss them with management
  • Faxes documents to collections companies and follow up with client if needed.

Director of Event Planning

Modern Mingle
02.2021 - 06.2023
  • Organizing monthly events for groups from 40 to 100+
  • Building partnerships and relationships with local organizations to increase sales / events
  • Hosting of events, serving as the face of the event and assisting with set up, clean up and other duties.

Membership Advisor

Golds Gym
07.2020 - 02.2021
  • Vital role to the organizations by selling memberships, personal training, kids club, and other services and products sold by organization
  • The membership advisor supports club events, front desk operations and all membership services
  • Maintains accurate records using established golds gym sales systems
  • Generates sales through Company and employee sponsored outreach and promotions
  • Established and maintains lead boxes in the community on a monthly basis
  • Establishes and maintains membership referral programs.

Assistant General Manager/Weekend General Manager

La Fitness
05.2020 - 07.2020
  • Membership retention and recruitment
  • Responsible for hiring, developing and mentoring club staff
  • Creating the work schedules for staff
  • Make sure the club is following all polices and procedures.

Military Affairs

Texas A&M University San Antonio
09.2019 - 05.2020
  • Dissemination of general information regarding veterans benefits and/or services
  • Preparation, processing, maintaining and organizing veteran-related files
  • Type corresponding, reports, text and other written material into banner data base for processing of veteran files
  • Provided assistance in events from conception to completion; assisting with arrangements, schedules, onsite logistics, emcees and other technical services.

Orientation Leader

Texas A&M University San Antonio
05.2019 - 08.2019
  • Facilitating discussions with new students on sensitive issues
  • Explaining academic opportunities and processes
  • Introducing new students to campus support services and building locations
  • Aiding in the development of class schedules
  • Upholding and enforcing all aspects of the University conduct code.

Campus Activities Director

Texas A&M University-San Antonio
01.2018 - 06.2019
  • Responsible for presiding over all functions of the Activities board
  • Responsible for updating and maintaining a yearly calendar, sending out general body emails, annual reviews of the constitution, and its enforcement
  • Promotes, organizes, and coordinates campus special events such as Fall Festival.

Student Body President

San Antonio College
05.2017 - 08.2018
  • Working with students to resolve problems
  • Facilitate professional networking
  • Informing school administration of ideas emanating from the students
  • Managing the student government in the capacity of Chief Executive Officer.

Account Manager I

Vincero Marketing
07.2014 - 01.2015
  • Responsibilities: Directly handled costumers while promoting our clients
  • Accomplishments: I hired multiple employees and was in charge of training our classes provided for our newcomers
  • Skills Used: Excellent communication, interpersonal, leadership and ideas to better the whole of the company.

Vehicle Maintainer

United States Air Force
08.2010 - 08.2013
  • Conducted annual inspections to insure that vehicles are being properly maintained
  • Preformed all oil changes, tire rotations and electrical repairs in a quick orderly fashion
  • Diagnoses, repairs and overhauls engines, transmissions, electrical and fuel system, etc for cars, trucks, buses and other militarized moving vehicles.

Manager/Cook

Roys BBQ Shoppe
03.2007 - 05.2010
  • Responsible for overall operations for the back of the house and kitchen area of the restaurant
  • Hiring of staff, aiding in purchasing of food and stock, making sure everyone is trained on proper food prep and kitchen safety techniques
  • Making sure the kitchen is regularly cleaned, food is disposed of properly and kitchen meets all sanitary standards.

Education

Diploma -

Minot High School
Minot, ND

Bachelor's - Political Science

Texas A&M University- San Antonio
San Antonio, TX
05.2024

Associate - Business

San Antonio College
San Antonio, TX
05.2018

Skills

  • Property Management Systems
  • Contractor Relationship Management
  • Effective workflow management
  • Organizational and time management skills
  • Problem Management
  • Stock Inventory Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management

Volunteer Service Organizations

  • Meals on Wheels
  • Habitat for Humanity
  • San Antonio Food Bank
  • Zeta Phi Beta Sorority, Inc.-Delta Chapter

Timeline

City of San Antonio

Aviations
05.2024 - Current

Property Management

American Landmark Apartments
05.2023 - 05.2024

Member Relations Manager

Modern Mingle
02.2021 - 06.2023

Director of Event Planning

Modern Mingle
02.2021 - 06.2023

Membership Advisor

Golds Gym
07.2020 - 02.2021

Assistant General Manager/Weekend General Manager

La Fitness
05.2020 - 07.2020

Military Affairs

Texas A&M University San Antonio
09.2019 - 05.2020

Orientation Leader

Texas A&M University San Antonio
05.2019 - 08.2019

Campus Activities Director

Texas A&M University-San Antonio
01.2018 - 06.2019

Student Body President

San Antonio College
05.2017 - 08.2018

Account Manager I

Vincero Marketing
07.2014 - 01.2015

Vehicle Maintainer

United States Air Force
08.2010 - 08.2013

Manager/Cook

Roys BBQ Shoppe
03.2007 - 05.2010

Diploma -

Minot High School

Bachelor's - Political Science

Texas A&M University- San Antonio

Associate - Business

San Antonio College
Kayla SalweyManger