Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayla Phan

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, staying focused, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic, amazing communication, and the ability to adapt to different environments. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and contributing to organizational success.

Overview

7
7
years of professional experience

Work History

In-Home Nanny

The Hoangs
Anaheim, California
01.2021 - Current
  • Communicated regularly with parents about children's progress and needs.
  • Developed daily schedules to ensure structure and routine for children.
  • Ensured safety at all times by monitoring the environment for potential hazards or risks.
  • Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
  • Organized educational games to promote learning and development.

Social Media Manager

ShopHearts
Westminster, California
02.2021 - 01.2022
  • Implemented SEO best practices in social media content to improve visibility and drive website traffic.
  • Oversaw the creation and maintenance of social media calendars to ensure consistent content delivery and campaign alignment.
  • Utilized social media management tools (e.g., Hootsuite, Buffer) to schedule posts, track engagement, and analyze performance.

Lead Host

Olive Garden
Huntington Beach, California
09.2018 - 08.2020
  • Managed guest seating and flow during peak dining hours.
  • Trained new hosts on customer service standards and procedures.
  • Communicated effectively with servers regarding guest needs and preferences.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Demonstrated strong organizational skills when handling multiple tasks simultaneously.

Server

Olive Garden
Huntington Beach, California
09.2018 - 08.2020
  • Handled cash and processed payments using point-of-sale systems.
  • Ensured guest satisfaction by promptly addressing concerns and requests.
  • Collaborated with team members to create a positive dining experience for guests.

Education

High School Diploma -

Westminster High School
Westminster
06-2018

Skills

  • Time management
  • Conflict resolution
  • Exceptional communication
  • Reliability and punctuality
  • Organizational skills
  • Team collaboration
  • Customer service
  • Patience and tact
  • Multicultural understanding
  • Computer proficient

References

References available upon request.

Timeline

Social Media Manager

ShopHearts
02.2021 - 01.2022

In-Home Nanny

The Hoangs
01.2021 - Current

Lead Host

Olive Garden
09.2018 - 08.2020

Server

Olive Garden
09.2018 - 08.2020

High School Diploma -

Westminster High School

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