Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Phankaysorn

La Puente,CA

Summary

As a dedicated and hardworking surgical technologist student, I am driven by a strong commitment to learning and personal growth. With over three years of experience in customer service, I have honed my skills in working collaboratively with diverse teams and individuals from various cultural backgrounds. My ability to adapt and communicate effectively with team members has consistently led to positive outcomes. I am enthusiastic about applying my passion for healthcare and my dedication to excellence in patient care to my ongoing education and future career as a surgical technologist

Overview

5
5
years of professional experience

Work History

Cashier Team Lead

Baskin Robbins
11.2018 - 12.2019
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Restocked and organized merchandise in front lanes.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Monitored areas for security issues and safety hazards.

Retail Sales Associate Cashier

Daiso Japan
01.2020 - 05.2020
  • Helped customers complete purchases, locate items, and join reward programs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.

Cashier, Server, Busser, Packer

The Boiling Crab
05.2020 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Intern

Good Samaritan Hospital Medical Center
09.2023 - 12.2023
  • Reduced infection risks and protected patients by maintaining sterile fields during procedures.
  • Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences
  • Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
  • Collected, prepared and disposed of medical specimens.
  • Positioned patients and set up drapes to create comfortable surgical environment for patients.
  • I actively assist and collaborate as part of a cohesive team, working alongside nurses, environmental services staff, anesthesiologists, and surgeons to ensure the seamless operation of the healthcare environment.
  • I performed surgical counts alongside the OR nurse to meticulously account for all surgical instruments, sponges, and equipment before, during, and after procedures, ensuring the highest standards of patient safety and quality care.
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields.
  • Transported patients to and from surgeries to promote timely operating room turnover.

Education

Associate of Science -

Pasadena City College
Pasadena, CA
06.2021

Associate of Science - Surgical Technology

North West College
West Covina, CA
12.2023

High School Diploma -

San Gabriel High School
San Gabriel, CA
05.2019

Skills

  • Initiative
  • Setting up and Operating Equipment
  • Safety Protocols Expertise
  • Team Collaboration
  • Pre- and Post-Surgical Counts
  • Safe Sharps Disposal
  • Quality Control
  • Guest Engagement
  • Customer Service
  • Team Leadership
  • Aseptic Techniques
  • Attention to detail
  • Decision making

Timeline

Intern

Good Samaritan Hospital Medical Center
09.2023 - 12.2023

Cashier, Server, Busser, Packer

The Boiling Crab
05.2020 - 11.2022

Retail Sales Associate Cashier

Daiso Japan
01.2020 - 05.2020

Cashier Team Lead

Baskin Robbins
11.2018 - 12.2019

Associate of Science -

Pasadena City College

Associate of Science - Surgical Technology

North West College

High School Diploma -

San Gabriel High School

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Kayla Phankaysorn